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Position Summary: The Director, Integrated Guarding, will lead the strategic growth, operational excellence, and market expansion of the company's remote guarding and video monitoring business. The Director will be responsible for developing and executing a scalable go-to-market strategy, driving revenue growth, building strong partnerships with technology providers and security integrators, and ensuring operational effectiveness across command center and remote monitoring operations.

Supervisory Responsibilities:

Provides strategic leadership, coaching, and functional direction to operations, sales, technology partners.

Detailed Duties/Responsibilities:

Strategic Leadership & Business Growth

Develop and execute a comprehensive strategy to grow the company's remote guarding and video monitoring business nationally.

Create and implement a go-to-market plan that drives adoption of technology-enabled security solutions across existing and new customers.

Identify market trends, emerging technologies, and competitive opportunities to position the company as a leader in remote guarding services.

Establish growth targets, performance metrics, and operational KPIs for the business unit.

Collaborate with executive leadership to align technology services with overall corporate objectives.

Sales & Business Development

Partner with sales leadership to develop sales strategies and programs that increase remote guarding revenue.

Train and coach district managers, branch leaders, and sales teams on identifying, qualifying, and selling remote guarding opportunities.

Support key customer presentations, proposals, and strategic account pursuits.

Build relationships with enterprise customers, consultants, and security decision-makers.

Assist in developing pricing strategies, service offerings, and value propositions.

Technology & Integrator Partnerships

Develop and execute the company's Mobile Surveillance Unit (MSU) strategy, including vendor partnerships, deployment standards, service offerings, utilization metrics, and revenue growth initiatives.

Develop and manage relationships with security technology manufacturers, video analytics providers, AI platforms, and system integrators.

Evaluate and recommend new technologies that enhance operational efficiency and service capabilities.

Work closely with integration partners to ensure the successful deployment and support of remote guarding solutions.

Serve as the company's internal expert on remote guarding technologies, mobile surveillance units, video analytics, AI-driven monitoring, and related security technologies.

Operations & Command Center Leadership

Provide leadership and oversight for remote monitoring centers and command center operations.

Establish operational standards, processes, and best practices to ensure service quality and customer satisfaction.

Drive continuous improvement initiatives related to alarm response, incident management, monitoring effectiveness, and operator performance.

Ensure scalability of operations as the remote guarding business grows.

Collaborate with field operations to integrate remote guarding solutions into traditional security officer programs.

Training & Organizational Development

Develop training programs that educate district managers, operations leaders, and sales personnel on technology-based security solutions.

Create playbooks and sales enablement tools that support opportunity identification and solution selling.

Foster a culture of innovation and technology adoption throughout the organization.

Mentor future leaders within the remote guarding and technology services organization.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent sales and customer service skills.

Strong analytical and problem-solving skills.

Strong understanding of video surveillance systems, access control, AI analytics, remote monitoring platforms, and related technologies.

Experience supporting technology sales efforts and collaborating with business development teams.

Proficient with Microsoft Office Suite or related software.

Education and Experience:

Bachelor's degree in Business, Criminal Justice, Security Management, Technology, or related field; advanced degree preferred.

10+ years of progressive leadership experience within the security services industry.

Significant operational leadership experience managing security services programs, field operations, or command center environments.

5+ years of experience in remote guarding, video monitoring, central station operations, or technology-enabled security services.

Proven experience developing and scaling technology-based service offerings.

Demonstrated success working with security technology integrators, manufacturers, and channel partners.

Preferred Experience

Command center or Security Operations Center (SOC) leadership experience.

Experience launching new service lines or technology-driven business units.

Knowledge of commercial security markets, including logistics, manufacturing, healthcare, retail, critical infrastructure, and multi-site enterprises.

Familiarity with UL standards, monitoring center operations, and industry best practices.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, standing, and walking.

Must be able to lift up to 15 pounds at times.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
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Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.