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Remote Manufacturing Technical Support Jobs in California

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Technical Support Rep

Oakland, CA · On-site +1

We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the Technical Support Representative Within ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Air Aviation LLC

Manufacturing Engineer

San Jose, CA · Remote

$85K - $110K/yr

Air Aviation is seeking a Manufacturing Engineer to support client projects on a part-time remote ... Prepare technical documentation, reports, and drawings as required. * Collaborate with client ...

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

... remote desktop control tool. * Work with end users to understand, diagnose, and resolve Golf Data ... Work with customers and manufactures to organize returns and any replacement or repairs. * Work ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are the most commonly searched types of Manufacturing Technical Support jobs in California? The most popular types of Manufacturing Technical Support jobs in California are:
What are popular job titles related to Remote Manufacturing Technical Support jobs in California? For Remote Manufacturing Technical Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in California look for? The top searched job categories for Remote Manufacturing Technical Support jobs in California are:
What cities in California are hiring for Remote Manufacturing Technical Support jobs? Cities in California with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you

Technical Support Representative

Lifted, an Upwork Company™

San Francisco, CA • Remote

Full-time

Posted 15 days ago

Job description

Company Description

An enterprise client is seeking a team of professionals to act as Support Representatives. You'll work directly with the users, answering any questions they might have via phone and/or email. The department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.

Job Description
  • Answering calls and emails ranging from how-to questions to technical troubleshooting about the company Sideline and company Focus products.
  • Make sure they know how to use the product in the best way possible. 
  • Empathize with the users and respond with creative solutions in-game, pre-game and after.
     
Qualifications
  • Prior experience in a fast-paced tech support role or a previous role in a customer setting would ensure you know how to present information in various situations.
  • Hands-on experience working with tech and can guide our users through troubleshooting processes.
  • Experience solving complex situations with customer situations.
  • Experience using CRM platforms such as Salesforce, Zendesk, etc., and feel confident using them for day-to-day duties.
  • Own a PC or Mac computer with reliable internet for managing your work, handling customer interactions, and using Google Chrome to utilize our softphone client.
  • Space to handle taking calls with minimal noise or equipment (headphones, etc.) to provide a seamless customer experience

Additional Information

Remote work 

Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.