We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate ...
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Remote Maintenance Manager information
How does a Remote Maintenance Manager effectively coordinate with on-site teams to ensure equipment uptime?
What are the key skills and qualifications needed to thrive as a Remote Maintenance Manager, and why are they important?
What is a Remote Maintenance Manager?
What is the difference between Remote Maintenance Manager vs Remote Maintenance Technician?
| Aspect | Remote Maintenance Manager | Remote Maintenance Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in engineering or related field, with certifications like HVAC or electrical licenses | Usually holds technical certifications or vocational training in specific maintenance skills |
| Work Environment | Oversees maintenance operations remotely, manages teams, and plans maintenance schedules | Performs hands-on maintenance tasks remotely or on-site, troubleshooting equipment |
| Employer & Industry Usage | Common in manufacturing, facilities management, and industrial sectors | Found in similar industries, often working alongside managers or independently |
The Remote Maintenance Manager focuses on overseeing maintenance operations remotely, managing teams, and planning schedules, while the Remote Maintenance Technician handles hands-on troubleshooting and repairs, often working directly with equipment. Both roles require technical knowledge, but managers focus on coordination and oversight, whereas technicians emphasize practical maintenance skills.
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Remote Facility Maintenance Customer Service Account Manager
Allied National IncChesapeake, VA • Remote
Other
Posted 7 days ago
Job description
Job Description:
As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.
Key Responsibilities:
- Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
- Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
- Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
- Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
- Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
- Maintain accurate records of service requests, repairs, and communications within our systems.
- Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
- Provide expert guidance to clients on facility maintenance best practices and preventative care.
- Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
- Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including HVAC, electrical, plumbing, and general repairs-is essential.
- Proven experience in customer service or account management, preferably in the facility maintenance industry.
- Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.
- Strong organizational skills and the ability to manage multiple client accounts simultaneously.
- Ability to work independently and proactively in a remote environment.
- Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.
- Experience using maintenance management software or CRM tools is a plus.
- High attention to detail and the ability to prioritize tasks effectively.
- Competitive salary and benefits package.
- Flexible, remote working environment.
- Opportunities for growth and career advancement within Allied National Services.
- A collaborative and supportive team culture focused on your success.
- Professional development and training to expand your expertise in the facility maintenance field.
If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.