Remote Lockbox Processor Jobs (NOW HIRING)

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Major Duties and Responsibilities:

Core Values & Culture Commitment:

• Upholds SmartBank's Core Values & Core Purpose.
• Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.

Onboarding and Product Implementation:

• Prepare and facilitate the execution of Treasury Management Agreements, ensuring accuracy and compliance with internal policies and procedures, including approval workflows.
• Review and validate client documentation for completeness and regulatory adherence.

• Coordinate end-to-end onboarding and implementation of treasury services including ACH origination, wire transfers, remote deposit capture, online banking, fraud prevention services, sweeps, and lockbox solutions.
• Assist with setup and operational duties for Certificate of Deposit Account Registry Services (CDARS) and Insured Cash Sweeps (ICS).
• Assist with account analysis and treasury service fee assessments and pricing exceptions.
• Order remote deposit capture scanners and complete software installations.
• Collaborate with internal teams to ensure timely and accurate implementation.
• Provide training and technical support to clients on system functionality and product usage.

Servicing and Support:

• Serve as a primary point of contact for post-implementation servicing and issue resolution.
• Perform daily account maintenance and service requests such as adding users, resetting passwords, modifying entitlements, and increasing service limits.

• Deliver ongoing support for clients, addressing inquiries, troubleshooting issues, and ensuring optimal product usage.
• Monitor client activity and proactively identify opportunities for service enhancements or additional product offerings.
• Maintain detailed records of client interactions, service requests, and resolutions.

Risk Management:

• Ensure all treasury services are implemented in accordance with regulatory requirements and internal risk controls.
• Assist in fraud prevention efforts by educating clients on best practices and monitoring suspicious activity.
• Support audit and compliance reviews by maintaining accurate documentation and reporting.

Collaboration and Communication:

• Partner with Relationship Managers and Treasury Management Officers to support business development efforts, client retention, and growth strategies, including annual client relationship reviews.
• Provide feedback to product teams on client needs and services performance.
• Participate in cross-functional projects to enhance treasury service delivery and client experience.
• Identify and recommend process improvements to enhance client experience and operational efficiency.

Compliance & Additional Responsibilities:

• Adheres to all policies of the Bank and ensures confidential treatment of all Bank and client data.
• Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Performs other duties and projects as assigned.

Position Requirements and Qualifications:

Education and Experience:

High school diploma or equivalent. 3+ years of experience in treasury management, banking operations, or financial services.

Training Requirements (licenses, programs, or certificates):

None

Knowledge, Skills, and Abilities:

• Excellent customer service and communication skills, both written and verbal.
• Ability to apply knowledge and sound judgment in decision-making using established guidelines.
• Proficient level of computer competency including Microsoft Office (Word, Excel, Outlook), typing proficient.
• Strong math skills.
• Detail oriented and ability to function in a team environment.
• Demonstrates ability to maintain a positive attitude.
• High level of integrity.
• Able to maintain regular and predictable attendance.
• Willing to accept new ideas and methods and be agreeable to change.

Work Conditions:

Able to routinely stand, sit, bend and stoop, occasionally lift or carry loads up to 40 pounds. Frequently and regularly required movements using wrists, hands, and/or fingers. Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery. Ability to hear average or normal conversations and receive ordinary information. May be required to travel to training sessions or meetings.

Work Schedule:

The Treasury Management Specialist typically works during standard business hours from 8:00 a.m. to 5:00 p.m. Monday through Friday in the central time zone or 9:00 a.m. to 6:00 p.m. Monday through Friday in the eastern time zone.