Green Bay, WI · Remote
$16.25 - $20.50/hr
This is a remote position requiring a home office. Hours are second or third shift and every other ... Additional Information MyPath and its Operating Companies provide specialized services and ...
New
Green Bay, WI · Remote
$16.25 - $20.50/hr
This is a remote position requiring a home office. Hours are second or third shift and every other ... Additional Information MyPath and its Operating Companies provide specialized services and ...
New
Menasha, WI · On-site +1
S. energy markets and evaluate entry opportunities in regions served by grid operators such as PJM ... participation and remote control capabilities. * Lead development of predictive analytics ...
Menasha, WI · On-site +1
S. energy markets and evaluate entry opportunities in regions served by grid operators such as PJM ... participation and remote control capabilities. * Lead development of predictive analytics ...
Appleton, WI · On-site +1
$99K - $159K/yr
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
Appleton, WI · On-site +1
$99K - $159K/yr
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
Kiel, WI · On-site +1
$99K - $159K/yr
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
Kiel, WI · On-site +1
$99K - $159K/yr
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
$6.29 - $10.33
2% of jobs
$13.13 is the 25th percentile. Wages below this are outliers.
$10.33 - $14.37
33% of jobs
The median wage is $17.20 / hr.
$14.37 - $18.41
21% of jobs
$18.41 - $22.45
5% of jobs
$25.11 is the 75th percentile. Wages above this are outliers.
$22.45 - $26.50
20% of jobs
$26.50 - $30.54
5% of jobs
$30.54 - $34.58
9% of jobs
$34.58 - $38.62
2% of jobs
$38.62 - $42.66
2% of jobs
$42.66 - $46.70
0% of jobs
$46.70 - $50.75
0% of jobs
$6
$22
$50
A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.
To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.
A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.
Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.
Overview
Are you ready for a NEW & EXCITING opportunity? HIL is looking for a Part-Time Call Center Specialist to join the Call Center Specialist Team. The Call Center is an innovative way to provide excellent support and customer service to our Direct Support Professional (DSP) teams and will provide the first point of contact for DSP's after typical business hours.
The Call Center is available from 5pm to 8am during the week and 24 hours on the
weekends.
The Call Center Specialists will demonstrate proficiency in the following:
HIL Policies, Procedures, and Practices
Efficient navigation of company systems and technology to provide the appropriate responses to DSP callers needing support or guidance.
Providing resolutions that maintain compliance with regulatory, contractual, and company requirements.
Providing training and support to Direct Care Professionals to enhance their confidence and strengthen our workforce.
This is a remote position requiring a home office. Hours are second or third shift and every other weekend. We are looking for confident candidates to join the team in this innovative way to make a difference in the lives of the people we support as well as our DSP and Management teams - is that person you?
Additional Information
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
Passion
Accountability
Teamwork
Openness
Continuous Learning and Innovation
As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.
MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.
