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Remote Live Chat Operator Jobs in Appleton, WI (NOW HIRING)

Remote Live Chat Operator information

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$6

$22

$50

How much do remote live chat operator jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote live chat operator in Appleton, WI is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $25.37 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What are popular job titles related to Remote Live Chat Operator jobs in Appleton, WI? For Remote Live Chat Operator jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Operator jobs in Appleton, WI look for? The top searched job categories for Remote Live Chat Operator jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Live Chat Operator jobs? Cities near Appleton, WI with the most Remote Live Chat Operator job openings:
Director of Grid Services

Director of Grid Services

Faith Technologies Incorporated (FTI)

Menasha, WI • On-site, Remote

Full-time

Posted 22 days ago


Faith Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

50th of 356 rated engineering


Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
The Director of Grid Services will lead the development and execution of Faith Technologies Incorporated's strategy to monetize energy systems through participation in energy markets and utility grid services programs.
This role will serve as the primary architect of FTI's grid services capability and will bridge the Excellerate Products, EnTech Solutions, and Faith Technologies divisions to enable aggregation, dispatch, and optimization of products, including distributed energy assets (DERs) deployed through FTI products, projects, and services.
The Director of Grid Services will oversee the development of a capability that aggregates distributed assets (e.g. a Virtual Power Plant (VPP)) such as battery energy storage systems, microgrids, EV infrastructure, and other grid-interactive systems. The position will define the technical, commercial, and regulatory frameworks required for these assets to participate in wholesale energy markets and utility programs.
This role will collaborate closely with product engineering, research and development, data science, legal, and commercial teams to ensure FTI products are "grid-ready," capable of secure telemetry and dispatch, and designed to safely participate in energy markets without compromising customer uptime, system reliability, or OEM warranties.
Role is located at an FTI corporate office in Wisconsin (Madison, Menasha, Milwaukee), Kansas City, KS, Atlanta, GA, Nashville, TN or remotely with travel as needed to meet business objectives.
MINIMUM REQUIREMENTS
Education: Bachelor's degree in Business Management or an Engineering discipline. Advanced degree in engineering, energy, or business administration preferred.
Experience: 7-10 years of experience in the energy industry, utilities sector, or distributed energy markets. Preferred experience includes participation in energy markets or grid services, development or commercialization of distributed energy resources, ISO/RTO market structure and regulatory expertise, and development of energy services creating recurring revenue. Demonstrated ability to build new programs or capabilities within a complex organization and translate technical market concepts into business strategy is ideal.
Travel: 10-15%
Work Schedule:Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. Works a sufficient schedule to meet the expectations of the role.
KEY RESPONSIBILITIES
  • Develop and execute FTI's strategy for participation in energy markets and utility grid services programs.
  • Conduct analysis of U.S. energy markets and evaluate entry opportunities in regions served by grid operators such as PJM, CAISO, ISO-NE, NYISO, SPP, MISO, & ERCOT.
  • Lead development of FTI's asset aggregation and dispatch capability and oversee aggregation of distributed energy assets into coordinated dispatch portfolios.
  • Define and mandate "Grid-Ready" technical specifications for FTI energy assets, including telemetry, revenue-grade metering, secure communications gateways, and dispatch capability.
  • Collaborate with product engineering and digital and software teams to ensure all new FTI energy products are designed to support grid participation and remote control capabilities.
  • Lead development of predictive analytics, forecasting models, and "shadow models" to evaluate potential energy market participation and asset performance prior to live deployment.
  • Establish processes and requirements for enrollment of distributed assets in energy market programs including demand response, ancillary services, and grid services initiatives.
  • Define commercial frameworks to obtain aggregation, dispatch, and market participation rights for distributed assets deployed through FTI projects and products.
  • Support development of revenue-sharing models and commercial structures that enable customers and FTI to benefit from participation in grid services programs.
  • Identify and manage strategic partnerships with DER aggregators, scheduling entities, or technology providers to accelerate initial participation in energy markets.
  • Develop operational frameworks for dispatch coordination, grid event response, and monitoring of aggregated DER portfolios.
  • Monitor regulatory developments impacting DER aggregation and distributed energy participation in energy markets and utility programs.
  • Collaborate with cybersecurity, legal, and risk teams to ensure compliance with regulatory requirements, market participation rules, and data security standards.
  • Provide strategic insights, reporting, and recommendations to executive leadership regarding market opportunities, regulatory developments, and performance of FTI's grid services initiatives.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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