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Remote Customer Service Agent Jobs in Appleton, WI

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

Our innovative products and reliable services are delivered with convenience, excellence, and ... Provide excellent customer service during all inbound/outbound phone calls while maintaining ...

J. J. Keller

Customer Service Specialist

Neenah, WI · Remote

$23.50/hr

Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am ... In this Customer Service Specialist role, you will be responsible for answering calls from our ...

Primary Companies

Freight Agent

Brillion, WI · On-site +1

Flexible remote work - set your own schedule and work from anywhere * Industry-leading freight ... Background in customer service and relationship management * Attention to detail and problem ...

Primary Companies

Freight Agent

Brillion, WI · Remote

... service solutionsfor various logistical and operational needs. Role Overview We are ... Flexible remote work set your own schedule and work from anywhere * Industry-leading freight tools ...

Primary Companies

Freight Agent

Brillion, WI · Remote

... service solutionsfor various logistical and operational needs. Role Overview We are ... Flexible remote work- set your own schedule and work from anywhere * Industry-leading freight tools ...

Roethlisberger Life Group

Be Seen First

Remote Life Insurance Agent

Green Bay, WI · Remote

$55K - $110K/yr

Join The Roethlisberger Agency A Remote Opportunity in Insurance Sales & Client Services The ... CRM and virtual sales tools • Clear performance expectations and advancement pathways Role ...

State of Wisconsin

Revenue Agent Supervisor

Green Bay, WI · On-site +1

$74.05K - $83.22K/yr

... customer service. The work is performed under general supervision of a Compliance Bureau Section ... Remote Work/Telework: This position is eligible for remote work/telework up to 60%. After ...

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Remote Customer Service Agent information

See Appleton, WI salary details

$9

$17

$26

How much do remote customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service agent in Appleton, WI is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.47 per hour, depending on experience, location, and employer.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Appleton, WI? The most popular types of Customer Service Agent jobs in Appleton, WI are:
What are popular job titles related to Remote Customer Service Agent jobs in Appleton, WI? For Remote Customer Service Agent jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Appleton, WI look for? The top searched job categories for Remote Customer Service Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Customer Service Agent jobs? Cities near Appleton, WI with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Appleton, WI as of May 2026, with employment types broken down into 41% Full Time, and 59% Part Time. Highlights an 47% Physical, 5% Hybrid, and 48% Remote job distribution, with an average salary of $36,858 per year, or $17.7 per hour.
Remote Inbound Donor Service Agent

Remote Inbound Donor Service Agent

ACD Direct

Appleton, WI • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading customer service provider is seeking experienced professionals for a temporary remote customer service position. The role entails answering calls for non-profit organizations and taking donations, necessitating a minimum of 6 months of telephone experience, along with strong written and verbal communication skills. This project begins in late November and will continue through December, with potential for future projects.

Candidates must also type at least 40 WPM and complete a certification process within 14 days. #J-18808-Ljbffr

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