Contract Specialist
Oconomowoc, WI · On-site +1
The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath ... Coordinate the review process across multiple MyPath operating companies. * Draft, review, edit ...
Oconomowoc, WI · On-site +1
The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath ... Coordinate the review process across multiple MyPath operating companies. * Draft, review, edit ...
Oconomowoc, WI · On-site +1
The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath ... Coordinate the review process across multiple MyPath operating companies. * Draft, review, edit ...
Waukesha, WI · On-site +1
The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath ... Coordinate the review process across multiple MyPath operating companies. * Draft, review, edit ...
Waukesha, WI · On-site +1
The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath ... Coordinate the review process across multiple MyPath operating companies. * Draft, review, edit ...
Sussex, WI · On-site +1
$115K - $155K/yr
Medical
Dental
Vision
Life
Retirement
... live customer systems, and requires strong accountability, technical depth, and comfort operating ... Lead onsite and remote startup and commissioning activities, including development and execution of ...
Sussex, WI · On-site +1
$115K - $155K/yr
Medical
Dental
Vision
Life
Retirement
... live customer systems, and requires strong accountability, technical depth, and comfort operating ... Lead onsite and remote startup and commissioning activities, including development and execution of ...
Beaver Dam, WI · On-site +1
$99K - $159K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
Beaver Dam, WI · On-site +1
$99K - $159K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid ... We're 400+ team members strong, operating as one cohesive MSA. * Passion & Purpose - We're ...
A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.
To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.
A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.
Cities near Neosho, WI with the most Remote Live Chat Operator job openings:
Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.
Overview
At MyPath Support Services, we believe that strong partnerships create better outcomes for the individuals we serve. We're looking for an organized, collaborative, and detail-oriented Contract Specialist to help manage the full lifecycle of funder contracts across 3 of our organizations.
This position is open to candidates who reside in Wisconsin or Indiana. The role is primarily remote, with occasional in-office meetings, events, and travel to MyPath locations as needed.
In this role, you'll work closely with leaders across Finance, Operations, Admissions, and Executive Leadership to ensure funder contracts are reviewed, negotiated, maintained, and compliant with funding and regulatory requirements. If you enjoy problem-solving, building relationships, and managing complex projects, we'd love to hear from you.
What You'll Do
As our Contract Specialist, you will:
Lead contract lifecycle activities from review through execution and ongoing management.
Coordinate the review process across multiple MyPath operating companies.
Draft, review, edit, and organize a variety of contract documents.
Support contract negotiations with internal stakeholders and external funding partners.
Serve as a primary liaison with funding agencies by managing rate requests, communications, and documentation.
Monitor contracts for compliance with licensing requirements, governmental regulations, and organizational standards.
Identify potential contract risks and recommend solutions.
Partner with Finance, Operations, Admissions, and Executive Leadership to resolve contract-related issues.
Assist with credentialing, contract audits, and other funder requirements.
Research state policies and legislative changes that may impact contracts and funding.
Maintain confidentiality while managing sensitive information and business agreements.
What We're Looking For
Qualifications
Bachelor's degree preferred.
Associate's degree with relevant professional experience may be considered.
Exceptional organizational skills and attention to detail.
Strong written and verbal communication skills.
Ability to manage multiple priorities while meeting deadlines.
Comfortable learning and utilizing multiple technology platforms and online funder portals.
Ability to work collaboratively across departments and build strong working relationships.
Preferred Qualifications
1-2 years of experience in healthcare, human services, managed care, residential services, or a related field.
Experience with contract administration or contract management.
Project management experience is a plus.
Work Environment
This position is primarily remote, with occasional in-office meetings or events a few times each year. For candidates who prefer working from an office, office workspace can be arranged.
Fast-paced, collaborative environment.
Occasional travel to MyPath locations as needed.
Valid driver's license and acceptable driving record required.
Why Join MyPath?
At MyPath, you'll join a mission-driven organization committed to helping people live their best lives. We offer opportunities to collaborate with talented professionals, contribute to meaningful work, and grow your career in an organization that values integrity, innovation, and teamwork.
If you're passionate about organization, collaboration, and making an impact behind the scenes, we'd love to have you on our team. Apply today and help support the partnerships that make our mission possible.
Additional Information
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
Passion
Accountability
Teamwork
Openness
Continuous Learning and Innovation
As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.
MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.