2

Remote Live Chat Operator Jobs in Iowa (NOW HIRING)

next page

Showing results 1-20

Remote Live Chat Operator information

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What cities in Iowa are hiring for Remote Live Chat Operator jobs? Cities in Iowa with the most Remote Live Chat Operator job openings:
Regional Recruiting Director - Principal Financial Network

Regional Recruiting Director - Principal Financial Network

Principal Financial Group

Des Moines, IA • On-site, Remote

$84K - $152K/yr

Full-time

Posted 2 days ago

New


Job description

What You'll Do

We’re looking for a Regional Recruiting Director to join our Principal Financial Network Management team! You will lead efforts to identify and attract qualified, high performing candidates within the financial services industry to join Principal Financial Network as a Financial Professional. This role will identify and vet the very best candidates with the shortest learning curves and time to revenue possible.

  • Assist in development of recruiting strategy, then plan and execute on recruiting goals.
  • Source and develop prospective financial representatives. Proactively target top performing, passive candidates within our industry.
  • Direct the sourcing of candidates through referrals, networking, social media, and through knowledge of effective search methods. Network with current employees, acquaintances, and industry professionals to build a pipeline.
  • Develop leads and build relationships with prospective financial representatives, maintaining continued, on-going contact with prospective representatives.
  • Provide consultation and education to prospective financial representatives on platform options and partnering with field leadership and the advisor recruitment team to evaluate platform options.
  • Perform other job related duties and special projects as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!


Who You Are
  • Bachelor's degree or equivalent.
  • 4+ years work related experience.
  • Experience with direct Financial Professional recruiting, hiring strategies and applicable labor law.
  • Familiarity with prescribed key performance indicators (KPIs) for financial representatives.
  • Excellent decision-making and organizational skills toward developing successful hiring strategies.
  • Exceptional interpersonal skill and strong recruitment-related intuition.
  • Excellent communication skills to interact with candidates and internal teams.
  • Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails)
  • Familiar with online and offline sourcing techniques.
  • Salesforce or similiar CRM's (Customer Relationship Management) systems

Abiltiy to travel 5-10%


Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$84600 - $152400 / year
Salary Details
The following locations are examples of market-specific salary ranges across different geographies. 
 
Grand Island, NE: $84,600 - $114,300 / year
Des Moines, IA: $89,300 - $120,650 / year
Charlotte, NC: $94,000 - $127,000 / year
Chicago/Minneapolis: $103,400 - $139,700 / year
Los Angeles/New York City: $112,800 - $152,400 / year
 
*Heavy incentive component in addition to salary listed.

Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes

Work Environments

This role offers in-office, hybrid from a local Principal office (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA.). You'll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
7/15/2026
Most Recently Posted Date
7/15/2026
 

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.


LinkedIn Remote Hashtag


#LI-RemoteQualifications:
  • Bachelor's degree or equivalent.
  • 4+ years work related experience.
  • Experience with direct Financial Professional recruiting, hiring strategies and applicable labor law.
  • Familiarity with prescribed key performance indicators (KPIs) for financial representatives.
  • Excellent decision-making and organizational skills toward developing successful hiring strategies.
  • Exceptional interpersonal skill and strong recruitment-related intuition.
  • Excellent communication skills to interact with candidates and internal teams.
  • Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails)
  • Familiar with online and offline sourcing techniques.
  • Salesforce or similiar CRM's (Customer Relationship Management) systems

Abiltiy to travel 5-10%

Education:UNAVAILABLEEmployment Type: FULL_TIME