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Remote Live Chat Operator Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Remote Live Chat Operator information

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

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For Remote Live Chat Operator jobs in Iowa, the most frequently searched job titles are:

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The top searched job categories for Remote Live Chat Operator jobs in Iowa are:

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Cities in Iowa with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you

Property/Casualty Agency Service Specialist

Midwest Family Mutual Insurance Company

Urbandale, IA • Remote

Full-time

PTO

Posted 14 days ago

Job description

Description

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.


This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

*Work hours for this position are 10:00am - 7:00pm CT; Monday - Friday, with occasional overtime.


Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments for customers.
  • Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
  • Provide exceptional customer service and quality of work in a fast-paced environment.

Requirements

  • 3+ years of P&C Insurance experience required.
  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Excellent customer service and call center experience required.
  • Strong organizational skills and attention to detail.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high-quality work environment.
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.
  • Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO
Education/Training/Experience:
  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience
  • Insurance education/designations is a plus - i.e. INS, CPCU, CIC

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