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Remote Linux Help Desk Jobs in Springfield, VA (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice ... Desktop and Server Operating Systems (Windows, Mac, Linux) * Microsoft Office 365, Azure, Teams ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  ... Desktop and Server Operating Systems (Windows, Mac, Linux)  * Microsoft Office 365, Azure, Teams ...

CharityEngine

Be Seen First

IT Support Specialist

Alexandria, VA · Remote

$60K - $80K/yr

... help desk tickets from intake through resolution, including follow-up and documentation • ... or Linux environments • Familiarity with on-premise data centers and server rack hardware • ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

ManTech International

Remote Support Technician

Mclean, VA

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

ManTech International

Remote Support Technician

Mclean, VA

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

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All JobsRemote Linux Help Desk JobsRemote Linux Help Desk Jobs in Springfield, VA

Remote Linux Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do remote linux help desk jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote linux help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are the most commonly searched types of Linux Help Desk jobs in Springfield, VA? The most popular types of Linux Help Desk jobs in Springfield, VA are:
What are popular job titles related to Remote Linux Help Desk jobs in Springfield, VA? For Remote Linux Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Linux Help Desk jobs in Springfield, VA look for? The top searched job categories for Remote Linux Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Linux Help Desk jobs? Cities near Springfield, VA with the most Remote Linux Help Desk job openings:
Remote Linux Help Desk jobs near you
Infographic showing various Remote Linux Help Desk job openings in Springfield, VA as of June 2026, with employment types broken down into 46% Full Time, 27% Temporary, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.
CBP Technology Service Desk

CBP Technology Service Desk

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted yesterday

Job description

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). The position provides first‑level technical and functional support for CBP external‑facing systems, including the Automated Commercial Environment (ACE). The ideal candidate demonstrates strong customer service skills and comfort supporting external stakeholders in a mission‑critical environment.

What You'll Do

  • Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
  • Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self‑service tickets, and email.
  • Provide support for ACE‑related inquiries, including trade facilitation, compliance, and enforcement topics.
  • Deliver 24x7x365 bilingual (English/Spanish) support for ACE‑related Trade inquiries.
  • Accurately log and document all incidents and service requests in ServiceNow, including actions taken and information required for next‑level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for external‑facing CBP applications.
  • Escalate incidents to Tier 2 or Tier 3 support teams using ticket transfer and warm‑call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to external customers.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow‑up.
  • Support both Internal and External Tier 1 operations as required; 23% of Task 2 effort is allocated to External support in accordance with contract requirements.

Required Qualifications

  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, and web‑based applications.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required