Remote Linux Help Desk Jobs in Georgia (NOW HIRING)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote efficient standardization and reuse.
Job Description

Responsibilities:

• Managing and executing customer installation activities within tight timeframes.

• Verifying the complete functionality and readiness of systems for software deployment.

• Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and initial troubleshooting.

• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.

• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.

• Deliver solutions that align with existing products, standard interfaces, and pre-defined limitations.

• Diagnose and resolve issues across systems, networks, and infrastructure.

• Develop and document Standard Operating Procedures (SOPs) as needed.

• Pinpoint product defects and track their resolution from the engineering phase through to customer acceptance.

• Adhering to all corporate guidelines and completing required training.

• Accurately logging billable hours for project work.

Preferred Qualifications:

• Experience with installation, administration, and troubleshooting of:Server Virtualization/Containerization, specifically with VMWare ESXi v.7+ and\or Red Hat OpenShift

• Database Servers, specifically with Microsoft SQL Server 2016\2019\2022

• Server Operating Systems, specifically Windows Server 2016, 2019, and 2022

• Workstation Operating Systems, specifically Windows 10, & 11 as well as Linux

• Network LAN Switches, preferably HP Arista and Extreme Networks

• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate

• CompTIA Network+ Certification is preferred.

• Previous experience in Public Safety Applications deployment and integration and/or operations and administration.

• Exercises judgment in the selection of methods and techniques for obtaining solutions.

• Ability to work collaboratively with regional and territorial management.

• Ability to effectively communicate with relevant peers and senior stakeholders.

• Ability to apply critical thinking skills to solve problems and make decisions.

• Ability to manage multiple projects simultaneously

• Travel is required (up to 50%) as project/business needs warrant.

Target Base Salary Range:$95,000 - $105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

LI-JM3

LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, Associates, or Bachelor's degree in Engineering, IT, Software Engineering, or Technology.

• 5+ years of Deployment and Integration of complex IP products and systems, or Public Safety.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.