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Overnight Linux Help Desk Jobs in Georgia (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues

Courser

IT Support Services II - Help Desk

Savannah, GA · On-site

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... macOS, Linux, and mobile devices. • User Support: Respond to service requests from users ...

New

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation ... M. shift, Overnight shift, P.M. shift

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

M. shift, Overnight shift, P.M. shift Requirements and Description Operations Travel Desk Agent Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and ...

Planet Fitness

Overnight Front Desk Associate

Columbus, GA · On-site

$12.25 - $15.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Savannah, GA · On-site

$10.75 - $13.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Savannah, GA · On-site

$10.75 - $13.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Columbus, GA · On-site

$12.25 - $15.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Hinesville, GA · On-site

$12.75 - $16.50/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Savannah, GA · On-site

$10.75 - $13.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Columbus, GA

$12.25 - $15.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

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Overnight Linux Help Desk information

What is the difference between Overnight Linux Help Desk vs Night Linux Support Technician?

AspectOvernight Linux Help DeskNight Linux Support Technician
CertificationsLinux+ or LPIC-1 often preferredSimilar certifications, often Linux+ or CompTIA Linux+
Work EnvironmentHelp desk, remote or on-site, overnight shiftsTechnical support, remote or on-site, overnight shifts
Employer & IndustryIT support companies, tech departmentsIT service providers, enterprise IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and shiftsSimilar support roles, shift differences, job scope

The Overnight Linux Help Desk and Night Linux Support Technician roles both involve providing technical support for Linux systems during overnight shifts. While they share similar certifications and work environments, the Help Desk typically focuses on customer-facing support and troubleshooting, whereas the Support Technician may handle more complex technical issues. Both roles are essential in maintaining 24/7 system availability in IT operations.

Overnight Linux Help Desk jobs near you

IT Help Desk

Seneca Resources Company, LLC

Norcross, GA • On-site

Contractor

Re-posted 29 days ago

Job description

IT Help Desk Analyst
Location: Norcross, GA
Work Environment: Call Center
Start Date: January 2026
Position Performance Measures
  • Calls handled per hour
  • Percentage of escalated calls
  • Not-ready time percentage
  • Call quality compliance
  • Average call handle time
  • Team Customer Satisfaction (CSAT)
  • Team Service Level Agreement (SLA) performance
Key Responsibilities
  • Provide first-level technical support by answering inbound customer calls and diagnosing reported issues.
  • Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution.
  • Confirm issue resolution and customer satisfaction before closing calls or tickets.
  • Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary.
  • Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds.
  • Apply approved fixes or workarounds discovered through collaboration.
  • Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices.
  • Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track.
  • Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution.
  • Educate customers on proper use of supported hardware and software, including "how-to" assistance.
  • Maintain high ownership of incidents through accurate documentation, follow-up, and case closure.
  • Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication.
  • Dispatch hardware-related issues to appropriate vendors.
  • Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner.
  • Maintain compliance with attendance, scheduling, and quality assurance standards.
  • Collaborate with team members to continuously improve support processes and customer satisfaction metrics.
  • Keep management and support teams informed of emerging or recurring support issues.
  • Perform additional duties as assigned.
Experience, Education, and Qualifications
Education
  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
Experience
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
Required Skills and Abilities
  • Strong customer-focused mindset with a high sense of ownership
  • Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users
  • Proven troubleshooting, root cause analysis, and issue resolution skills
  • Strong time management, organizational, and multitasking abilities
  • Ability to work independently while contributing effectively in a team environment
  • Professional phone etiquette and conflict management skills
  • Detail-oriented, self-motivated, and deadline-driven.
    About Seneca Resources:
    Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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