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Remote Level 2 It Support Jobs in Nevada (NOW HIRING)

IT Manager

Las Vegas, NV ยท On-site +1

$87K - $106K/yr

This is a North America position where you are responsible for 2 IT staff, 5 factories and 3 ERPs ... Support remote work infrastructure and policies. * Communicate IT strategy, risks, and performance ...

IT Manager

Las Vegas, NV ยท On-site +1

$90K - $111K/yr

This is a North America position where you are responsible for 2 IT staff, 5 factories and 3 ERPs ... Support remote work infrastructure and policies. * Communicate IT strategy, risks, and performance ...

Client Support Technician I

Las Vegas, NV ยท On-site +1

$20.75 - $28.25/hr

We believe that innovation isn't just about technology--it's about the people, culture, and purpose ... Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the ...

Client Support Technician I

Las Vegas, NV ยท On-site +1

$20.50 - $28.25/hr

What Youll Bring Required * 1+ year of experience in IT support, service desk, or a customer-facing ... Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

Information Technology Tutor

Reno, NV ยท Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Priority given to those with tutoring experience, teaching experience, and graduate-level education.

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Priority given to those with tutoring experience, teaching experience, and graduate-level education.

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Priority given to those with tutoring experience, teaching experience, and graduate-level education.

IT SPECIALIST (SYSADMIN)

Reno, NV ยท On-site +1

$75K - $97K/yr

Provide information technology system support to the assigned unit. The incumbent provides systems administration support on workstations and servers using multiple operating systems. The incumbent ...

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Remote Level 2 It Support information

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Nevada? For Remote Level 2 It Support jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Nevada look for? The top searched job categories for Remote Level 2 It Support jobs in Nevada are:
What cities in Nevada are hiring for Remote Level 2 It Support jobs? Cities in Nevada with the most Remote Level 2 It Support job openings:

$87K - $106K/yr

Other

Re-posted 11 days ago


Job description

ย ATS Corporation | Overview

ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol 'ATS'.

Job Summary:

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 ย IT staff, 5 factories and 3 ERPs. This position serves as the liaison between Corporate IT and the business units within Paxiom.ย  As the IT manager, you are responsible for working on segment-wide standards, managing the IT budget and improving Ebit by finding real cost savings.

1. Governance, Risk, and Compliance (GRC)

  • Ensure ongoing SOX compliance across all IT systems and processes.
  • Oversee IT audits (internal and external), including evidence collection and remediation tracking.
  • Maintain and update IT policies and procedures aligned with global regulatory requirements.
  • Manage access controls, segregation of duties, and change management processes.
  • Collaborate with Legal and Finance teams to ensure compliance with data privacy laws (e.g., GDPR, CCPA).

2. Strategic Planning & Leadership

  • Develop and execute a Paxiom IT strategy aligned with business goals.
  • Lead digital transformation initiatives across manufacturing plants.
  • Manage g IT budgets, forecasting, and cost optimization.
  • Build and maintain a high-performing IT team.
  • Represent IT in leadership meetings and strategic planning sessions.

3. Infrastructure & Operations

  • Work with corporate IT for network architecture, data centers, and cloud infrastructure.
  • Ensure high availability and disaster recovery plans are in place and tested.
  • Standardize and optimize IT service management in Jira (e.g., ITIL practices).
  • Monitor and improve system performance, uptime, and scalability.
  • Manage global vendor relationships and service-level agreements (SLAs).

4. Cybersecurity

  • Enforce cybersecurity strategy and incident response planning.
  • Ensure security awareness training for all employees globally.
  • Escalation point for cybersecurity events
  • Respond to and report security incidents in compliance with SOX and other regulations.

5. Applications & Data Management

  • Oversee enterprise applications (ERP, CRM, HRIS, etc.) and their integration.
  • Ensure data governance, quality, and lifecycle management.
  • Support business intelligence and analytics initiatives.
  • Manage software development and deployment pipelines, ensuring secure and compliant releases.
  • Align application portfolios with business needs and global scalability.

6. Communication & Collaboration

  • Foster cross-functional collaboration between IT and other departments.
  • Ensure global teams have access to collaboration tools (e.g., Teams, SharePoint).
  • Support remote work infrastructure and policies.
  • Communicate IT strategy, risks, and performance to stakeholders.

7. Innovation & Emerging Technologies

  • Evaluate and implement emerging technologies (AI, IoT, blockchain) where applicable.
  • Promote a culture of innovation and continuous improvement.
  • Lead pilot programs and proof-of-concept initiatives globally.

Education:

A post-secondary degree or diploma in computer science, business intelligence or equivalent.


Experience and Skills:

  • Working with CRMs, Zoho
  • Working with ERPs, Syspro,
  • Working with Engineering tools, CAD, SolidWorks
  • Managing distributed teams
  • Very strong interpersonal skills
  • Experience working with large data and creating reports
  • Working in a Sox environment


ย  ย 

ย Personal Attributes
ย ย  ย Excellent analytical, mathematical and creative problem-solving skills.
ย ย  ย Excellent listening, interpersonal, written, and oral communication skills.
ย ย  ย Ability to conduct research into systems issues and products as required.
ย ย  ย Ability to communicate ideas in both technical and user-friendly language.
ย ย  ย Highly motivated and self-directed.
ย ย  ย Ability to effectively prioritize and execute tasks in a high-pressure environment.
ย ย  ย Experience working in a team-oriented, collaborative environment.

Job Description
Additional Information