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Remote Level 2 Engineer Jobs (NOW HIRING)

ActioNet, Inc.

Infrastructure Management - Level II

$110K - $144K/yr

The Level II specialist collaborates with IT teams to support enterprise projects and provides ... Minimum of 3 years of experience in IT infrastructure or systems engineering. * Proficiency in ...

ActioNet, Inc.

Infrastructure Management - Level II

$110K - $144K/yr

The Level II specialist collaborates with IT teams to support enterprise projects and provides ... Minimum of 3 years of experience in IT infrastructure or systems engineering. * Proficiency in ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

Dozuki

Software Engineer II- Remote (USA)

As a Level 2 Software Engineer, you will: * Write maintainable, testable, and efficient code for ... A Remote-first work environment * Home office set-up stipend * Stipend for gym membership

ActioNet

Infrastructure Management - Level II

The Level II specialist collaborates with IT teams to support enterprise projects and provides ... Minimum of 3 years of experience in IT infrastructure or systems engineering. * Proficiency in ...

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Remote Level 2 Engineer information

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$39K

$101.8K

$137.5K

How much do remote level 2 engineer jobs pay per year?

As of Jun 18, 2026, the average yearly pay for remote level 2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 Engineer, and why are they important?

To thrive as a Remote Level 2 Engineer, you need a solid understanding of IT troubleshooting, network protocols, and system administration, often backed by a relevant degree or industry certifications like CompTIA, Microsoft, or Cisco. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and diagnostic utilities is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for remote collaboration and client support. These skills ensure effective technical issue resolution, seamless teamwork, and high client satisfaction in a distributed work environment.

What is the difference between Remote Level 2 Engineer vs Remote Level 1 Engineer?

AspectRemote Level 2 EngineerRemote Level 1 Engineer
CredentialsTypically requires 2+ years of experience, relevant certifications (e.g., CompTIA, Cisco)Entry-level, often with 0-1 years of experience, basic certifications
Work EnvironmentHandles complex technical issues, collaborates with teams, and supports infrastructurePerforms routine support tasks, monitors systems, and assists senior engineers
Employer UsageCommonly employed in IT support, network operations, and technical support teamsOften found in helpdesk roles, initial support tiers, and onboarding positions

The Remote Level 2 Engineer typically has more experience and handles more complex technical issues compared to the Remote Level 1 Engineer. While Level 1 focuses on basic support and troubleshooting, Level 2 engineers resolve advanced problems and support infrastructure, making them a step above in technical responsibility.

What are Remote Level 2 Engineers?

Remote Level 2 Engineers are IT professionals who provide technical support and troubleshooting for more complex issues that cannot be resolved by Level 1 support staff. They typically work remotely, handling escalated tickets, performing diagnostics, and resolving problems related to software, hardware, or network systems. These engineers are skilled in identifying root causes, implementing solutions, and often communicate directly with clients or end-users to ensure issues are resolved efficiently. Their role bridges the gap between basic support and advanced engineering teams, making them vital for maintaining smooth IT operations.

How does a Remote Level 2 Engineer typically collaborate with other IT team members to resolve escalated technical issues?

As a Remote Level 2 Engineer, collaboration with other IT staff is essential for troubleshooting and resolving more complex technical problems that have been escalated from Level 1 support. This often involves communicating through ticketing systems, video calls, or chat platforms to gather detailed information, coordinate troubleshooting steps, and share findings. Level 2 Engineers work closely with Level 1 technicians to provide guidance, and may escalate further to Level 3 or specialized teams if advanced expertise is needed. Regular virtual meetings and documentation are key to ensuring effective teamwork and knowledge sharing in the remote environment.
More about Remote Level 2 Engineer jobs
What are the most commonly searched types of Level 2 Engineer jobs? The most popular types of Level 2 Engineer jobs are:
What job categories do people searching Remote Level 2 Engineer jobs look for? The top searched job categories for Remote Level 2 Engineer jobs are:
Remote Level 2 Engineer jobs near you

Software Engineer Level 2-FFPP-8835

Onyx Point, Inc.

Hanover, MD • On-site, Remote

$78K - $250K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

REQUIRED
  • TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Sourcing for a SWE2 full-stack developer with knowledge of AWS architecture and Terraform.
Fourteen (14) years experience as a SWE in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in Computer Science or related discipline from an accredited college or university is required. Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor's degree.
Highly Desired
-Cloud Experience: Shall have three (3) years demonstrated work experience with distributed scalable Big Data Store (NoSQL) such as Hbase, CloudBase/Accumulo, Big Table, etc.; Shall have demonstrated work experience with the Map Reduce programming model and technologies such as Hadoop, Hive, Pig, etc.; Shall have demonstrated work experience with the Hadoop Distributed File System (HDFS); Shall have demonstrated work experience with Serialization such as JSON and/or BSON
Qualifications
-Analyze user requirements to derive software design and performance requirements
-Design and code new software or modify existing software to add new features
- Debug existing software and correct defects
-Integrate existing software into new or modified systems or operating environments
- Develop simple data queries for existing or proposed databases or data repositories
-Provide recommendations for improving documentation and software development process standards
-Develop or implement algorithms to meet or exceed system performance and functional standards
- Assist with developing and executing test procedures for software components
- Write or review software and system documentation
- Develop software solutions by analyzing system performance standards, confer with users or system engineers; analyze systems flow, data usage and work processes; and investigate problem areas
-Serve as team lead at the level appropriate to the software development process being used on any particular project
- Modify existing software to correct errors, to adapt to new hardware, or to improve its performance
-Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
-Design or implement complex database or data repository interfaces/queries
-Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project
-Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products
-Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements and interfaces
-Coordinate software system installation and monitor equipment functioning to ensure operational specifications are met
-Implement recommendations for improving documentation and software development process standards

Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits: We offer a comprehensive benefits package, including:

  • Health Coverage: Medical, dental, and vision insurance

  • Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

  • Retirement Plan: 401(k) plan with company match

  • Paid Time Off: Generous PTO, paid holidays, parental leave, and more

  • Wellness: Access to wellness programs and mental health support

  • Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

  • Flexible work arrangements, including remote work options

  • Flexible Spending Accounts (FSAs)

  • Employee referral programs

  • Bonus opportunities

  • Technology allowance

  • A diverse, inclusive, and supportive workplace culture


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