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Remote Learning Development Jobs in Irving, TX (NOW HIRING)

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets ... Learning & Development courses paid (Microsoft, Cisco etc) * Opportunity to work throughout the USA ...

CosmoProf

MANAGER FIELD TRAINING

Plano, TX · Remote

... learning & development within the professional beauty, retail, or franchise industry. * Proven track record in curriculum design and facilitation for remote and field-based teams. * Strong ...

Sally Beauty

MANAGER FIELD TRAINING

Plano, TX · Remote

... learning & development within the professional beauty, retail, or franchise industry. * Proven track record in curriculum design and facilitation for remote and field-based teams. * Strong ...

Sally Beauty

MANAGER FIELD TRAINING

Plano, TX · Remote

... learning & development within the professional beauty, retail, or franchise industry. * Proven track record in curriculum design and facilitation for remote and field-based teams. * Strong ...

Sally Beauty

MANAGER FIELD TRAINING

Plano, TX · Remote

... learning & development within the professional beauty, retail, or franchise industry. * Proven track record in curriculum design and facilitation for remote and field-based teams. * Strong ...

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Remote Learning Development information

See Irving, TX salary details

$18

$36

$73

How much do remote learning development jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote learning development in Irving, TX is $36.11, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $52.16 per hour, depending on experience, location, and employer.

What are some common challenges faced in Remote Learning Development roles, and how can they be addressed?

A common challenge in Remote Learning Development is ensuring high levels of learner engagement when designing courses for online platforms. Team members also often collaborate across different time zones and may face communication barriers without in-person interaction. To overcome these challenges, effective use of interactive multimedia, clear communication strategies, and regular feedback loops are essential. Professionals in this role frequently participate in ongoing training and team meetings to stay aligned on project goals and evolving best practices. Adapting to new technologies and maintaining flexibility are key to delivering impactful learning experiences remotely.

What is a Remote Learning Development job?

A Remote Learning Development job involves designing, creating, and managing online learning experiences for employees, students, or organizations. Professionals in this role develop e-learning courses, training materials, and interactive content using instructional design principles and digital tools. They work with subject matter experts to ensure course content is engaging and effective. This role often requires proficiency in learning management systems (LMS), multimedia production, and educational technology. It is ideal for those with a background in education, instructional design, or digital media.

What are the key skills and qualifications needed to thrive in the Remote Learning Development position, and why are they important?

To excel in Remote Learning Development, you need a strong background in instructional design, curriculum development, and educational technology, often supported by a relevant degree or certification. Familiarity with Learning Management Systems (LMS), authoring tools like Articulate or Captivate, and collaboration platforms is typically required. Excellent communication, creativity, and time management skills enable successful course development and effective remote teamwork. These capabilities are crucial for designing engaging online learning experiences that meet diverse learner needs in virtual environments.

What are the most commonly searched types of Learning Development jobs in Irving, TX? The most popular types of Learning Development jobs in Irving, TX are:
What are popular job titles related to Remote Learning Development jobs in Irving, TX? For Remote Learning Development jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Remote Learning Development jobs in Irving, TX look for? The top searched job categories for Remote Learning Development jobs in Irving, TX are:
What cities near Irving, TX are hiring for Remote Learning Development jobs? Cities near Irving, TX with the most Remote Learning Development job openings:
Remote Learning Development jobs near you
Infographic showing various Remote Learning Development job openings in Irving, TX as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,107 per year, or $36.1 per hour.
2nd Line Support Technician

2nd Line Support Technician

Techary

Dallas, TX • Remote

$37K - $46K/yr

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

 The Role

As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues.

You will play a key part in ensuring smooth resolution of technical challenges while representing the company's reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents.

Duties & Responsibilities 

Remote Technical Support & Troubleshooting

  • Resolve 2nd line tickets escalated from the service desk in line with SLAs
  • Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices
  • Troubleshoot software, operating system, and connectivity issues via remote tools
  • Support account management, access rights, and security permissions

Customer Service & VIP Support

  • Deliver an exceptional customer experience with a service-focused approach
  • Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion
  • Act as point of escalation for complex or persistent end-user issues

Service Delivery & Collaboration

  • Maintain accurate ticket documentation and contribute to the knowledge base
  • Work with the wider TechOps team to resolve recurring issues and improve processes
  • Support proactive monitoring and updates to enhance system reliability

Continuous Improvement

  • Identify patterns and propose preventative solutions to reduce repeat incidents
  • Contribute to technical projects, deployments, and process documentation
  • Champion best practices in customer service and remote support delivery
Essential Skills
  • Proven experience in a 2nd line or remote support role within an MSP or enterprise environment
  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange
  • Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice)
  • Demonstrated ability to handle sensitive or VIP support requests with professionalism
  • Excellent communication and interpersonal skills with a strong customer-service orientation
  • Willingness to provide occasional out-of-hours support for P1 incidents
Desirable Skills
  • Familiarity with ITIL practices and SLA-driven environments
  • Exposure to Entra AD, Intune, or Endpoint Manager
  • Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
 Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

  • Birthday as an additional PTO
  • 401K - 100% matching up to $5,000
  • 20 paid Vacation days
  • Healthcare insurance
  • Learning & Development courses paid (Microsoft, Cisco etc)
  • Opportunity to work throughout the USA and internationally

Job Type: Permanent

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