Remote Learning Development Jobs in Arizona (NOW HIRING)

Your Impact
The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise's cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon's digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon's technologies to transform their operations.
What You'll Do
Location: Remote 
Travel: up to 75% travel to customer locations
Reports to: Manager, Professional Services

• Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption.
• Participate in pre-sales activities, including:
• Sales presentations and solution demonstrations.
• Responding to RFPs and RFIs.
• Assisting in the creation of deployment plans.
• Supporting product Test and Evaluations.
• Plan, coordinate, and execute post-sale program implementation for Axon's Evidence.com, body-worn camera products, AI solutions, and associated services packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs.
• Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums.
• Collaborate closely with Sales, Product, and Customer Operations teams to:
• Address and document customer feature requests and issues.
• Offer valuable feedback to drive product improvements.
• Ensure high levels of customer satisfaction and program success.
• Assist customers in developing comprehensive agency-wide deployment plans.
• Champion Axon's mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com.
• Perform other duties as assigned.

What You Bring

• Bachelor's degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body-worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SAAS sales or support.
• Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS.
• Knowledge of professional service provision with a technical or weapons-related customer base.
• Understanding of software and/or hardware, testing, and implementation.
• Understanding and conversant about company solutions and products' strengths, weaknesses, opportunities, and threats.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work effectively, add value as a team member, and assume leadership roles within a team.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.
• Ability to teach and mentor team members as required.
• Willingness to take ownership of accounts and account-related actions.
• Proven ability to coordinate across various groups and functional teams.
• Ability to perform tasks with little or no supervision.
• Demonstrated ability to implement, drive, track, and report on projects.
• Ability to apply solutions, technology, and products to business opportunities.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work