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Remote Knowledge Base Writer Jobs in Tennessee (NOW HIRING)

NHC HomeCare - Hendersonville

Coder

Hendersonville, TN · Remote

Remote Clinical Coder and Quality Review for the Home Care division. Line of Authority: Director of ... Seeks opportunities to increase knowledge base and broaden expertise and keeps professional ...

NHC HomeCare - Murfreesboro

Coder

Murfreesboro, TN · Remote

Remote Clinical Coder and Quality Review for the Home Care division. Line of Authority: Director of ... Seeks opportunities to increase knowledge base and broaden expertise and keeps professional ...

TeleMate Health

Certified Medical Assistant

Old Hickory, TN · Remote

$17 - $22/hr

Ability to adapt conversations based on patient need and knowledge base * Compassion for the ... A supportive and collaborative remote work environment. * Medical, dental, and vision coverage ...

TeleMate Health

Certified Medical Assistant

Old Hickory, TN · Remote

$17 - $22/hr

Ability to adapt conversations based on patient need and knowledge base * Compassion for the ... A supportive and collaborative remote work environment. * Medical, dental, and vision coverage ...

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Remote Knowledge Base Writer information

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.
What are the most commonly searched types of Knowledge Base Writer jobs in Tennessee? The most popular types of Knowledge Base Writer jobs in Tennessee are:
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What job categories do people searching Remote Knowledge Base Writer jobs in Tennessee look for? The top searched job categories for Remote Knowledge Base Writer jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Knowledge Base Writer jobs? Cities in Tennessee with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Epic Cadence Analyst - Remote

Epic Cadence Analyst - Remote

Premise Health

Brentwood, TN • On-site, Remote

$60K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

87th of 864 rated healthcare providers

Job description

Premise Health is Different on Purpose
Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.
Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
Plans, analyzes, designs, and modifies clinical software applications, including designing, configuring, testing, troubleshooting, and installing to support our organization's clinical application systems, Epic.
This is a Full Time, remote, Epic Cadence Analyst role.
What You'll Do
  • Plans, designs, implements, maintains, and provides ongoing optimization and support for clinical application software.
  • Consults with users to identify current operating procedures and to clarify program / application needs and objectives.
  • Performs workflow assessments, captures business needs, and analyzes internal systems to determine functional requirements for optimal utilization of clinical applications.
  • Works within cross-functional teams and with end-users to achieve application integration to meet clinical needs.
  • Performs builds, upgrades, and system enhancements as needed.
  • Supports applications throughout all phases of implementation.
  • Delivers post-implementation support, troubleshooting, and maintenance.
  • May be expected to write documentation to describe program design, settings and configurations, options, decisions, logic, and corrections.
  • May require other duties as assigned.

What You'll Bring
  • Bachelor's degree preferred, or equivalent experience.
  • Epic Cadence certification required.
  • Requires 3+ years of related experience.
  • Possess in-depth clinical application knowledge and experience
  • Positive attitude, detail oriented, self-motivated, critical thinker
  • Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base
  • Basic presentation skills
  • Ability to interact and develop relationships with intra-departmental teams
  • Effectively communicate in both oral and written form to a widely diverse audience
  • Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies
  • Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Ability to complete work assignments in a timely manner as assigned by manager
  • Excellent customer service skills
  • Ability to multi-task effectively in a rapidly changing environment
  • Ability to embody Premise Health's cultural beliefs (Respectful, Accountable, Courageous, Ethical, Engaged, Innovative, Quality-Focused)

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits .
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Premise provides its reasonable and genuinely expected range of compensation for this job of $60,000.00 - $84,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.
This posting is anticipated to close within 90 days of 05/22/2026.
Should you have questions regarding this job posting, please contact askhr@premisehealth.com .

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About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

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