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Freelance Knowledge Base Writer Jobs in Tennessee

Spry Methods

Technical Writer

Nashville, TN · On-site

$55K - $65K/yr

Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports. * Experience writing, editing, and ...

Spry Methods

Technical Writer

Nashville, TN

$55K - $65K/yr

Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports. * Experience writing, editing, and ...

LabConnect

Medical Writer

Johnson City, TN · On-site +1

Advanced knowledge of scientific/technical writing and editing. * Strong time and project ... Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility) * Health Benefits ...

Car Guys

Automotive Service Writer

Newport, TN · On-site

$109K/yr

WHAT OUR CLIENTS OFFER - High Earning Potential for Service Advisors - Competitive base pay plus ... Knowledge of automotive diagnostics, maintenance, and repair processes. Ability to handle high ...

Car Guys Inc.

Automotive Service Writer

Newport, TN · On-site

$109K/yr

... base pay plus commission and bonuses - Performance-based incentives tied to service sales and CSI ... Knowledge of automotive diagnostics, maintenance, and repair processes. Ability to handle high ...

Segue HR LLC

Client Support Specialist

Memphis, TN

$16.25 - $21.75/hr

Document resolutions and update knowledge base. Maintain strong client relationships and ... Excellent written and verbal communication. Key Performance Indicators (KPIs) Average ticket ...

Segue HR LLC

Client Support Specialist

Memphis, TN · On-site

$16.25 - $21.75/hr

... and update knowledge base. • Maintain strong client relationships and communication ... • Excellent written and verbal communication. Key Performance Indicators (KPIs) • Average ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

Base salary plus commission based on gross profit Realistic annual earnings of $45,000-$52 ... knowledge of auto parts and mechanical systemsBasic computer skills and strong communication ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

Base salary plus commission based on gross profit * Realistic annual earnings of $45,000-$52,000 ... Working knowledge of auto parts and mechanical systems * Basic computer skills and strong ...

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Freelance Knowledge Base Writer jobs near you

Technical Writer

Nashville, TN • On-site

Spry Methods
51 - 200 employees
Learn more about Spry Methodsexternal

$55K - $65K/yr

Full-time

Posted 19 days ago

Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
At Spry, we're looking for a skilled Technical Writer who can turn complex information into clear, effective documentation that supports mission success. The ideal candidate is a strong communicator, critical thinker, and collaborative team player who enjoys working with program leadership, technical staff, and stakeholders to develop high-quality deliverables. You take pride in producing polished documentation, managing multiple priorities, and ensuring information is accurate, accessible, and actionable. If you're detail-oriented, proactive, and passionate about helping teams operate more efficiently, you'll thrive at Spry.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Technical Writer, you will:
  • Develop, maintain, and enhance technical documentation, SOPs, process guides, training materials, knowledge articles, and other operational documentation supporting IT Call Center services.
  • Collaborate with program leadership, technical teams, and stakeholders to document workflows, processes, procedures, and system configurations.
  • Prepare and edit customer deliverables, including status reports, performance reports, executive briefings, transition plans, and PMO documentation.
  • Create and maintain program management artifacts, templates, style guides, and documentation standards.
  • Support knowledge management initiatives, including SharePoint repositories, document libraries, and program archives.
  • Develop user guides, job aids, onboarding materials, and training content to support workforce development and knowledge transfer.
  • Review, edit, and quality-check technical and program documentation to ensure accuracy, consistency, and compliance with customer requirements.
  • Support the creation of data-driven reports and executive communications by incorporating performance metrics, charts, and visualizations.
  • Coordinate document review, approval, version control, and contract deliverable submission processes.
  • Document process improvements, update operational procedures, and support proposal and business development efforts as needed.

What You Need to Succeed (Minimum Requirements)
  • Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
  • U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
  • Bachelor's degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field; equivalent experience may be substituted for a degree.
  • Minimum of three (3) years of experience in technical writing, documentation, or communications within an IT services, government contracting, or operational environment.
  • Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports.
  • Experience writing, editing, and managing customer-facing reports, executive briefings, and contract deliverables.
  • Exceptional written and verbal communication skills with strong attention to detail and accuracy.
  • Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Experience collaborating with technical and non-technical stakeholders to gather, analyze, and document information.
  • Strong editing, proofreading, and document quality assurance skills.
  • Ability to obtain and maintain any required customer security clearance.

Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.
  • Technical writing certification (CPTC) or professional association membership (STC).
  • Experience with documentation and content management tools such as SharePoint, Confluence, MadCap Flare, or Adobe FrameMaker.
  • Familiarity with ITIL principles and IT service management environments.
  • Knowledge of Section 508 accessibility requirements and federal documentation standards.
  • Experience creating process flows, diagrams, and visually engaging documentation using tools such as Visio or Adobe products.
  • Experience supporting government proposal development, editing, and compliance reviews.
  • Familiarity with Agile methodologies and PMO documentation practices.
  • Ability to incorporate metrics, dashboards, and data visualizations into reports and executive briefings.
  • Knowledge of document version control and configuration management best practices.

$55,000 - $65,000 a year
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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