Job Title:
Freight Brokerage Account Manager
Department:
Operations Support
Job Status:
Exempt
Compensation:
Direct Reports:
No
COMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
JOB TITLE: Freight Brokerage Account Manager
DEPARTMENT: Operations Support
JOB STATUS: Exempt
SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge)
LOCATION: Phoenix, AZ - open to remote
REPORTS TO:Logistics Manager
DIRECT REPORTS: No
TheFreight BrokerageAccount Manageris responsible formanaging and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. Thisposition willmanagethe full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.
ESSENTIAL JOB DUTIES
- Prospectand onboard new customers through calls, email, and networking.
- Identifyopportunities to expand wallet share within existing accounts.
- Providecompetitive pricing and solutions aligned with customer needs.
- Sourceand secure reliable carrier capacity to cover customer freight.
- Negotiate rateswith carriers to maximizemarginwhile ensuring service.
- Build andmaintaina network of trusted carrier partners.
- Develop and managerelationships withnew and existingcustomers andshipper accounts.
- Trackandtraceloads, proactively communicating updates to customers.
- Manage shipments from tender through delivery, ensuring on-time performance.
- Resolve service issues quickly and professionally.
- Ensureall loads are accurately entered andmaintainedin theTransportation Management System (TMS).
- Manageload-level profitability and meet margin expectations.
- Stay informed aboutmarket conditions and adjust pricing strategies accordingly.
- Ensureaccuratedocumentation, billing, and compliance withCompany processes.
- Other duties as assigned.
MINIMUM REQUIREMENTS
- Bachelor's degree in Business Administration, Logistics, orotherindustry-relatedfieldpreferred.
- Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
- Well-developed interpersonal skills. Ability toget alongwith diverse personalities.
- Mustpossessexcellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
BENEFITS:
- Medical, Vision, Dental, Supplemental, and Life Insurances available.
- Paid time off, paid holidays, paid community volunteer time
- 401k retirement plan