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Remote Ivr Business Analyst Jobs in Raleigh, NC (NOW HIRING)

Redhat

Principal Data Analyst

Raleigh, NC · On-site +1

$125K - $180K/yr

S. Act as the Product Owner to maximize the business value derived from the contact data domain ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

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Remote Ivr Business Analyst information

See Raleigh, NC salary details

$17

$46

$69

How much do remote ivr business analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote ivr business analyst in Raleigh, NC is $46.11, according to ZipRecruiter salary data. Most workers in this role earn between $34.57 and $57.74 per hour, depending on experience, location, and employer.

What is a remote IVR business analyst?

Remote IVR Business Analysts are professionals who work remotely to analyze, design, and optimize Interactive Voice Response (IVR) systems for organizations. They gather business requirements, evaluate call flow efficiency, and recommend improvements to enhance customer experience and operational effectiveness. Their role involves collaborating with stakeholders, documenting specifications, and ensuring that IVR solutions align with business goals. They leverage data analysis and user feedback to optimize automated phone systems and support seamless integration with other platforms.

How does a remote IVR business analyst typically collaborate with cross-functional teams to implement IVR solutions?

As a Remote IVR Business Analyst, you’ll regularly collaborate with developers, quality assurance testers, project managers, and stakeholders to design and refine IVR (Interactive Voice Response) systems. Communication is often conducted through virtual meetings, project management tools, and shared documentation. You’ll translate business requirements into technical specifications, coordinate user acceptance testing, and ensure that the final product aligns with organizational goals. Building strong relationships and maintaining clear, concise communication with both technical and non-technical team members are essential to success in this remote role.

What are the key skills and qualifications needed to thrive as a remote IVR business analyst, and why are they important?

To thrive as a Remote IVR Business Analyst, you need a solid background in business analysis, requirements gathering, and IVR system design, often supported by a degree in business, IT, or a related field. Familiarity with IVR platforms (such as Genesys or Avaya), data analysis tools, and knowledge of process mapping or business analysis certifications (like CBAP) are typically required. Strong communication, problem-solving abilities, and stakeholder management skills help you excel in translating business needs into technical solutions. These skills ensure effective IVR solutions that enhance customer experience and operational efficiency in a remote work environment.

What is the difference between Remote Ivr Business Analyst vs Remote Call Center Business Analyst?

AspectRemote Ivr Business AnalystRemote Call Center Business Analyst
Required CredentialsBachelor's in Business, IT, or related field; experience with IVR systemsBachelor's in Business, Communications, or related; experience with call center operations
Work EnvironmentAnalyzing IVR systems, scripting, and telephony integrations remotelyMonitoring call center performance, customer interactions, and reporting remotely
Employer & Industry UsageTelecommunications, customer service tech companiesCustomer service centers, BPOs, telecoms

The Remote Ivr Business Analyst focuses on analyzing and improving IVR systems and telephony processes, while the Remote Call Center Business Analyst concentrates on overall call center performance and customer interactions. Both roles require similar educational backgrounds but differ in their specific technical and operational focus.

What are popular job titles related to Remote Ivr Business Analyst jobs in Raleigh, NC?

For Remote Ivr Business Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Ivr Business Analyst jobs in Raleigh, NC look for?

The top searched job categories for Remote Ivr Business Analyst jobs in Raleigh, NC are:

Remote Ivr Business Analyst jobs near you

Technical Product Owner (Remote)

Alphanumeric Systems

Raleigh, NC • Remote

$66.50/hr

Full-time

Re-posted 28 days ago

Job description

Alphanumeric is hiring a Technical Product Owner to work remotely out of the Research Triangle Park, NC area with our client of 20 years committed to improving lives through medical and pharmaceutical advancements.

Pay Rate - $66.50 hourly
Start - ASAP
Fully Remote - 8am-5pm with a little flexibility (9-6 ok) - Eastern Time
Technical Product Owner within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business teams as well as cross-functional Tech teams to drive ongoing enhancements for tech products within their domain, aligning with business needs. 

As the Product Expert, you will analyze both business and technical aspects of product changes, ensure alignment with the product roadmap, oversee project implementations, and meticulously establish robust architectural foundations for the products. To be successful in this role you will need to balance business needs, technical feasibility, and user satisfaction to drive product success.

Your responsibilities may include the following:
* Collaborating with third-party providers, developers, and internal partners to perform technical configuration and customization of solutions to meet our customers' needs and deliver an excellent user experience.
* Participating in technical governance and oversight of product development.
* Supporting the Product team in evaluating technology solutions and collaborating with vendors to influence future enhancements.
* Managing and assessing incoming demands as part of the product backlog.
* Ensuring that all products supporting the business comply with internal security and risk management policies.
* Adhering to external regulatory and statutory requirements (e.g., GxP, Sarbanes Oxley), as well as safeguarding sensitive data according to policies and processes.
* Establishing Tech continuity plans for critical business products.
* Managing change and release activities, including Software as a Service (SaaS) updates, in the production service and ensuring compliance.
* Optimizing data flow between upstream and downstream systems through secure and accurate integrations.
* Engineering and constructing drill-down dashboards and reporting capabilities for both operational and analytical reporting

Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
* Bachelor's degree in technical fields is preferred. However, an equivalent combination of education, experience, and training can also serve as a substitute.
* 10+ years' experience successfully delivering business applications and solutions within a large global organization.
* Demonstrated deep understanding of the software development lifecycle.
* Experience with IT project management, system consulting, and business analysis.
* Experience collaborating with third-party vendors and diverse teams across different countries and cultures.
* Understanding of Product Management through Agile Software Development.
* Proficient in SQL (Oracle/MSSQL) and at least one Microsoft development tool (e.g., Visual Studio).
* Experience using O365 and Windows Office administration tools is a significant advantage.
* Experience with technical writing, analytics, and problem-solving.
* Relationship management, influencing, and communication skills.
* Familiarity with IT service management for a complex, global service.

Preferred Qualifications:
If you have the following characteristics, it would be a plus:
* Candidates in Eastern and Central US time zones are preferred; however, all qualified candidates will be considered.
* Experience with technical solutions supporting Legal eDiscovery, EDRM, litigation hold, data collection, export, and review, as well as global operations (e.g., Exterro or Relativity, Legal matter management, document management tools) & related systems configuration.
* Knowledge of Microsoft Azure and Data Platform including Power Apps and Power BI.
* Experience with Remote Desktop (RDP), Microsoft O365 system administrator tools/ Purview (formerly known as Security and Compliance Center)
* PowerShell scripting
* Experience with an eDiscovery tool such as Axcelerate, Clearwell, Relativity, Exterro, etc.

Apply