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Remote Ivr Business Analyst Jobs in Raleigh, NC (NOW HIRING)

Labcorp

Senior Business Analyst - Conga CPQ

Durham, NC · On-site +1

Due to collaboration requirements this position is not open to a fully remote worker. Conga (Apttus) CPQ Consultant / Business Analyst - QuotetoCash Labcorp is seeking a Business Analyst (BA ...

Pentair

Senior SAP Analyst - EWM

Raleigh, NC · Remote

$82K - $152K/yr

You will report to the EWM Global Business Process Owner - Delivery SAP S/4HANA and serve as a ... External candidates can work remote, as long as you are within a reasonable driving distance of a ...

City of Durham, NC

Business Services Analyst

Durham, NC · On-site +1

$68K - $105K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-06025 Department: Water Management ... Also, analyzing operational processes and recommending improvements; developing performance ...

Initio Capital

Product Strategy Analyst

Raleigh, NC · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and comfortable moving quickly across business, finance, technology, and strategy topics. WHAT YOU MAY WORK ON

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Remote Ivr Business Analyst information

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How much do remote ivr business analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote ivr business analyst in Raleigh, NC is $46.11, according to ZipRecruiter salary data. Most workers in this role earn between $34.57 and $57.74 per hour, depending on experience, location, and employer.

What is a remote IVR business analyst?

Remote IVR Business Analysts are professionals who work remotely to analyze, design, and optimize Interactive Voice Response (IVR) systems for organizations. They gather business requirements, evaluate call flow efficiency, and recommend improvements to enhance customer experience and operational effectiveness. Their role involves collaborating with stakeholders, documenting specifications, and ensuring that IVR solutions align with business goals. They leverage data analysis and user feedback to optimize automated phone systems and support seamless integration with other platforms.

How does a remote IVR business analyst typically collaborate with cross-functional teams to implement IVR solutions?

As a Remote IVR Business Analyst, you’ll regularly collaborate with developers, quality assurance testers, project managers, and stakeholders to design and refine IVR (Interactive Voice Response) systems. Communication is often conducted through virtual meetings, project management tools, and shared documentation. You’ll translate business requirements into technical specifications, coordinate user acceptance testing, and ensure that the final product aligns with organizational goals. Building strong relationships and maintaining clear, concise communication with both technical and non-technical team members are essential to success in this remote role.

What are the key skills and qualifications needed to thrive as a remote IVR business analyst, and why are they important?

To thrive as a Remote IVR Business Analyst, you need a solid background in business analysis, requirements gathering, and IVR system design, often supported by a degree in business, IT, or a related field. Familiarity with IVR platforms (such as Genesys or Avaya), data analysis tools, and knowledge of process mapping or business analysis certifications (like CBAP) are typically required. Strong communication, problem-solving abilities, and stakeholder management skills help you excel in translating business needs into technical solutions. These skills ensure effective IVR solutions that enhance customer experience and operational efficiency in a remote work environment.

What is the difference between Remote Ivr Business Analyst vs Remote Call Center Business Analyst?

AspectRemote Ivr Business AnalystRemote Call Center Business Analyst
Required CredentialsBachelor's in Business, IT, or related field; experience with IVR systemsBachelor's in Business, Communications, or related; experience with call center operations
Work EnvironmentAnalyzing IVR systems, scripting, and telephony integrations remotelyMonitoring call center performance, customer interactions, and reporting remotely
Employer & Industry UsageTelecommunications, customer service tech companiesCustomer service centers, BPOs, telecoms

The Remote Ivr Business Analyst focuses on analyzing and improving IVR systems and telephony processes, while the Remote Call Center Business Analyst concentrates on overall call center performance and customer interactions. Both roles require similar educational backgrounds but differ in their specific technical and operational focus.

What are popular job titles related to Remote Ivr Business Analyst jobs in Raleigh, NC?

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What job categories do people searching Remote Ivr Business Analyst jobs in Raleigh, NC look for?

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Remote Ivr Business Analyst jobs near you

Senior Business Analyst - Health Insurance (Fully Remote)

CoverGo

Raleigh, NC • Remote

$94K - $122K/yr

Full-time

Medical, Life

Posted 26 days ago

Job description

Top 3 Reasons To Join Us
  • Competitive Salary
  • 100% Remote
  • Working on the latest tech for the Insurtech Market Leader
About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

  • We are a leading global no-code insurance platform for health, life, and P&C
  • We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
  • We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
  • We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
  • We are fully funded and backed by reputable VC funds and strategic institutional investors
  • We have a global presence in Asia, EMEA and the Americas
  • We’ve grown our annualized revenue by over 30x since January 2021
  • We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
What You Will Do:
  • Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
  • Plan and design simple to semi-complex business processes and system modifications
  • Make recommendations to improve and support business activities
  • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
  • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
  • Develop business requirements documents/user stories to support the required modifications
  • May plan, allocate and monitor work of other business analysts
  • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
  • Assist in providing time estimates for project related tasks
  • Aid in updating process and procedural documentation
  • Develop basic understanding of technical development cycle of mobile application or web portals
  • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
  • Any other task that may be assigned
What We Need:
  • Minimum 5 years of experience as Business Analyst
  • A degree in Business, IT or any relevant field
  • Previous experience working in the health insurance industry is required
  • Insurtech experience is preferred
  • Health Insurance-related domain certification from INS/LOMA or III is an added advantage
  • Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
  • Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
  • Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
  • Experience in an Agile and/or Scrum environment is a must
  • Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
  • Excellent written and verbal communication skills in English
  • Technical writing skills is a plus
Why You'll Love Working Here
  • Fully Remote
  • Flexible Leave
  • International Environment
  • Competitive renumeration package
  • Performance Bonus
  • Company activities and events
  • Learning and development plan
  • Remote work allowance

CoverGo Company Video

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