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Remote It Support Jobs in Rio Rancho, NM (NOW HIRING)

Probation Support Technician

Albuquerque, NM ยท On-site +1

$36K - $41K/yr

Summary Probation Support Technicians work directly with United States Probation Officers in the ... Retrieves and verifies criminal history information. * Enters data and uploads documents in ...

CompTIA A+ Tutor

Albuquerque, NM ยท Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Education Bachelor's degree in computer science, Information Technology, or a related field, or ... Support and maintain: * VPNs, MPLS, and remote access solutions * Secure connectivity for remote ...

Support Representative

Albuquerque, NM ยท On-site +1

$17.50 - $23.50/hr

We are a data-driven digital marketing agency that leverages technology to unlock your potential ... Information We Offer * Great remote working environment! * Opportunities for career growth ...

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Remote It Support information

See Rio Rancho, NM salary details

$13

$23

$34

How much do remote it support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote it support in Rio Rancho, NM is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.68 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Rio Rancho, NM?

The most popular types of It Support jobs in Rio Rancho, NM are:

What are popular job titles related to Remote It Support jobs in Rio Rancho, NM?

For Remote It Support jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Rio Rancho, NM look for?

The top searched job categories for Remote It Support jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote It Support jobs?

Cities near Rio Rancho, NM with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,046 per year, or $23.6 per hour.

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

Kirtland Air Force Base, NM โ€ข On-site, Remote

$75K - $98K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Summary
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
The primary purpose of this position is: to serve as the 705th Combat Training Squadron government Cyber Security Manager and as the first level cyber-security manager who provides planning, direction, organization, and participation in execution and implementation of the cyber-security program for the multi-level Distributed Mission Operations Center (DMOC).
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Duties
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  • Acts as the cybersecurity program manager ensuring secure control of classified information on data systems assigned and managed by the 705 Combat Training Squadron.
  • Acts as the Information Assurance and System Security Manager ensuring secure control of multi-level classified information for/on simulations, emulations, or weapon systems assigned to the 705 CTS/USAF DMOC.
  • Performs services as Squadrons Command and Control Cyber System Security Manager.
  • Serves as the senior cyber-security Information System Security Manager for management, contractors, and functional users.
  • Serves as the organizational Information Assurance Manager responsible for ensuring squadron custom developed software is cyber-secure and in compliance with warfighter training solutions (ex. Joint Terminal Air Controller - Tactical Air Control Party / Operational Simulation Suite (JTAC/T-OSS) and Air Support Operations Center Operational Simulation Suite (AOSS).

Requirements
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Conditions of employment
  • U.S. Citizenship Required
  • Males must be registered for Selective Service, see www.sss.gov
  • This position is subject to provisions of the DoD Priority Placement Program
  • If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
  • Disclosure of Political Appointments
  • Positions which perform information security as an inherent, primary purpose of their position: Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement
  • The incumbent of this position must achieve the appropriate IA certification within 6 months of assignment. A waiver of this 6-month requirement may be granted. Failure to receive the proper IA certification may result in removal from this position.
  • May occasionally be required to work other than normal duty hours and/or Shift work may be required which may include overtime and/or irregular hours.
  • Position is designated special-sensitive and requires eligibility for access to Sensitive Compartmented Information (SCI), other intelligence related Special Sensitive information,
  • or involvement in Top Secret Special Access Programs (SAP) to fully perform the duties and responsibilities of the position. A nondisclosure agreement must be signed.
  • This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force
    Civilian Drug Demand Reduction Program.
  • Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
  • Work may occasionally require travel away from the normal duty station on military or commercial aircraft/vehicle to conferences, meetings, or functions away from the duty office/location. Travel may include overnight stays.
  • Advance in hire may be authorized if there is demonstrable proof provided on your resume
  • Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
  • Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications
In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series 2210 (Alternative A)
SPECIALIZED EXPERIENCE: Applicants must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving AND have at least one (1) year of specialized experience at the next lower grade level (GS-09) or equivalent in other pay systems. Specialized experience includes: Developing IT security specifications and standards at the LAN level to ensure compliance with established regulations while planning and coordinating the delivery of installation-wide IT security awareness training for all personnel; evaluating IT security requirements for certification and accreditation, including network protocols and system testing, to monitor compliance, provide guidance on policy implementation, and recommend specific countermeasures based on accreditation reviews; and utilizing a wide range of IT and communication security techniques, procedures, and methods to address technical requirements and ensure the protection of information systems.
OR
EDUCATION:
successfully completed a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS)
FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of systems integration methods, performance tuning methods, test and evaluation procedures / methods, IT security principles and methods, and project management principles sufficient to plan and coordinate the installation of new products or equipment.
2. Knowledge of security, personnel management, Military Equal Opportunity (MEO) and EEO regulations, practices, and procedures. Ability to plan, organize, and direct the functions and staff of a small to medium sized organization.
3. Skill in communicating effectively with others, both orally and in writing, in working out solutions to problems or questions related to the work, writing clear and concise IT products, and delivering written and/or verbal presentations to senior level audiences for decision-making purposes.
4. Knowledge of the latest advancements in cyber-security to initiate corrective or preventative action to ensure optimum operational performance. Knowledge of operating systems associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.
5. Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems, provide support that minimizes interruptions in service to customers, and maintain liaison with industry and other activities to provide awareness of state-of-the-art technology.
6. Knowledge of new or revised policies, practices, and management guidelines to provide advisory services, consultation, and technical assistance.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.
Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.
120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.
Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.
Direct Deposit: All federal employees are required to have direct deposit.
Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.
If you have questions regarding this announcement and have hearing or speech difficulties click here.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.