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Remote Information Technology Jobs in Rio Rancho, NM

ConnexPay

Enterprise Support Engineer II

Albuquerque, NM · Remote

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT Operations About ConnexPay: Founded in 2017, ConnexPay is a payments technology company transforming modern e ...

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RE/SPEC Inc.

AIX Developer

Albuquerque, NM · On-site +1

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... critical IT projects within the federal government, with a primary focus on the Indian Health ...

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See Rio Rancho, NM salary details

$12

$27

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How much do remote information technology jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote information technology in Rio Rancho, NM is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $33.03 per hour, depending on experience, location, and employer.

What is a remote information technology?

A Remote Information Technology (IT) job involves performing IT-related tasks, such as software development, cybersecurity, system administration, or technical support, from a remote location rather than an office. These roles rely on internet connectivity, cloud-based tools, and collaboration software to manage and support IT infrastructure. Remote IT jobs offer flexibility and can be done from anywhere, making them ideal for professionals looking for work-life balance. Companies hiring for remote IT roles often seek skilled individuals who can troubleshoot technical issues, develop software, or manage networks independently.

What are the key skills and qualifications needed to thrive in remote information technology?

To thrive in a Remote Information Technology role, you need a solid foundation in IT systems, troubleshooting, and network management, often demonstrated through a degree in computer science or related field. Familiarity with remote collaboration tools, cybersecurity measures, and certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are highly beneficial. Strong communication, time management, and proactive problem-solving abilities are crucial soft skills for excelling in a remote environment. These skills ensure you can effectively support and secure systems, collaborate with distributed teams, and maintain productivity without in-person oversight.

How does working remotely in information technology impact collaboration and communication with team members?

Working remotely in Information Technology often means collaborating with team members across different locations and time zones, primarily through digital channels like video meetings, chat platforms, and project management tools. Clear and proactive communication is essential to ensure everyone stays aligned on project goals, deadlines, and troubleshooting efforts. Teams frequently schedule regular check-ins and utilize shared documentation to keep workflows transparent and efficient. While you may have fewer face-to-face interactions, most organizations in this field provide structured virtual support and training to help you integrate smoothly with your colleagues and stay connected.

What are the most commonly searched types of Information Technology jobs in Rio Rancho, NM?

The most popular types of Information Technology jobs in Rio Rancho, NM are:

What job categories do people searching Remote Information Technology jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Information Technology jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Information Technology jobs?

Cities near Rio Rancho, NM with the most Remote Information Technology job openings:

Remote Information Technology jobs near you
Infographic showing various Remote Information Technology job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,724 per year, or $27.8 per hour.

Associate Engineer, Field Services

Albuquerque, NM • On-site, Remote

IT Solutions Consulting LLC
IT Services • 201 - 500 employees
Learn more about IT Solutions Consulting LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Associate Engineer, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.
  • Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment.
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis..
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with the client's internal service and project coordinators who assign tickets.

Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to troubleshoot and configure hardware such as printers, laptops, etc.
  • Confident and comfortable with client facing activity.
  • Strong communication and interpersonal skills
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Experience
Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience with any of the following: ConnectWise, Solarwinds, Cisco
  • Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
  • Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
  • PC/Workstation migration and setup
  • Experience working with and providing support utilizing Remote Management Tools.

Certificates, Licenses, Registrations:
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Proficient in a recent version of Microsoft Office suite
  • Must have valid driver's license & reliable transportation. The majority of work is to be done at client offices across the Albuquerque, NM area (mileage will be reimbursed) with some work to be done from your home.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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