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Remote It Support Jobs in Alabama (NOW HIRING)

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

You will oversee the people, processes, technology, and performance of the Support function ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

You will oversee the people, processes, technology, and performance of the Support function ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote role ...

Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote role ...

JOB RESPONSIBILITIES 6K Systems has an opening for an Academic Instructor to support the Air Force ... Information Technology and Mission Services to DoD, law enforcement and civilian agencies ...

Bachelor's degree or equivalent in Information Technology or Computing or related field ... technical support to clients. * Entry level experience in diagnosis and troubleshooting ...

$20.34 - $27.12/hr

... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ... What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and ...

Showing results 41-60

Remote It Support information

See Alabama salary details

$12

$22

$33

How much do remote it support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote it support in Alabama is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are the most commonly searched types of It Support jobs in Alabama?

The most popular types of It Support jobs in Alabama are:

What are popular job titles related to Remote It Support jobs in Alabama?

For Remote It Support jobs in Alabama, the most frequently searched job titles are:

What cities in Alabama are hiring for Remote It Support jobs?

Cities in Alabama with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Alabama as of August 2026, with employment types broken down into 73% Full Time, 4% Part Time, and 23% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,261 per year, or $22.7 per hour.

(Remote) Support Analyst

Cayenta

Hueytown, AL โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago


Job description

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.

This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

  • Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
  • Monitor the support queue, take ownership of new tickets, and reassign as needed
  • Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
  • Troubleshoot application, data, architecture, and interface-related problems
  • Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
  • Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
  • Identify root causes and provide recommendations to prevent recurring issues
  • Understand support service agreements and appropriately scope requests outside of standard support
  • Contribute ideas for product and process improvements

What we are looking for:

  • Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
  • Strong technical aptitude with proven troubleshooting and problem-solving skills
  • Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred

Customer Support Qualifications:

  • Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
  • Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
  • Strong analytical skills with the ability to make sound, independent decisions
  • Self-motivated, adaptable, and able to work both independently and collaboratively within a team

Technical Qualifications

  • Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
  • Experience in troubleshooting APIs and/or web services preferred.
  • Knowledge of Apache Tomcat configuration and troubleshooting is preferred.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

Compensation Range:

60K-75K

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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