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Remote It Support Level 1 Jobs in Los Angeles, CA

CommonSpirit Health

IT Process Manager

Los Angeles, CA · Remote

Job Summary and Responsibilities This is a remote position. As a Process Manager, you will lead ... As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health ...

FloQast

IT Security Engineer II (Contract)

Los Angeles, CA · On-site

$45 - $70/hr

... IT security systems Assist with third-party vendor and contractor security reviews Audit 3rd party ... supporting both onsite and remote workforces Experience with Cisco Meraki and/or general network ...

esVolta LP

Intern - IT & AI Automation

Newport Beach, CA · On-site +1

$30/hr

... support. esVolta is independently owned, and we are among the largest players in the US energy ... Integrate AI tools into existing IT systems, ensuring smooth operation. * Document automation ...

WATI

REMOTE ACCESS SUPPORT

Los Angeles, CA · Remote

One year of experience within the last three years with demonstrated experience in SSL Certificate ... Two years of experience within the last five years developing formal information technology-related ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$21.50 - $29/hr

... device level Internet access. * Security Awareness : Knowledge of MFA setup, phishing ... IT Support) * Relevant Experience in a customer service or helpdesk role * Familiarity with remote ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$20.50 - $27.75/hr

... device level Internet access. * Security Awareness : Knowledge of MFA setup, phishing ... IT Support) * Relevant Experience in a customer service or helpdesk role * Familiarity with remote ...

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$27

$39

How much do remote it support level 1 jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote it support level 1 in Los Angeles, CA is $27.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $30.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in Los Angeles, CA? The most popular types of It Support Level 1 jobs in Los Angeles, CA are:
What are popular job titles related to Remote It Support Level 1 jobs in Los Angeles, CA? For Remote It Support Level 1 jobs in Los Angeles, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Los Angeles, CA look for? The top searched job categories for Remote It Support Level 1 jobs in Los Angeles, CA are:
What cities near Los Angeles, CA are hiring for Remote It Support Level 1 jobs? Cities near Los Angeles, CA with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
Senior Information Security Analyst (Remote)

Senior Information Security Analyst (Remote)

First American

Santa Ana, CA • Remote

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

First American rating

8.5

Company rating: 8.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

87th of 257 rated insurance

Job description

Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Responsible for supporting the Information Security Operations Center, including protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction.

What You'll Do

  • Acting as a technical analyst in developing processes to proactively monitor, detect, and respond to security threats, including the ongoing refinement and enhancements of security controls and configurations for security monitoring systems.
  • Monitor information security systems, alerts and indicators of compromise used to protect the network from attacks and identify compromised systems.
  • Work proactively to identify, develop, and implement incident response processes and procedures to mitigate security risks.
  • Work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents.
  • Provide level 1 and level 2 security incident support, analyze incidents, and determine proper remediation actions.
  • Identifies, advises, and contributes to system and alert tuning to ensure security related events are properly prioritized and addressed.
  • Contributes to the execution activities in the areas of incident response, risk identification, analysis, classification, and mitigation strategies.
  • Contributes to the ongoing development and enhancement of the incident response plan and associated incident response playbooks.
  • Contributes to the execution activities in the areas of security risk identification, analysis, classification, and mitigation strategies.
  • Advise customers on security requirements, internal security policies, and security best practices.
  • Provide training and support related to security incidents and requests to other junior level analysts on the team.
  • Identifies/receives problem, research alternatives, prepares analysis and determine best remediation actions to address issues at hand.
  • Conducts risk assessments, interviewing internal and external customers, to gain technical knowledge of security/compliance requirements.
  • Creates reports; researches and analyzes data, report trends and vital information to management/business partner.
  • Keeps abreast of industry advancements and incorporates that knowledge into daily work activities.
  • Research and stay abreast of emerging technologies, new vulnerabilities and exploits that may compromise internal systems.
  • Track, analyze, and report security metrics and propose counter measures to address security trends that are not in line with company's desire risk profile.
  • Contribute to the evaluation, testing and implementation of new security systems and processes.
  • Assist internal audit and disaster recovery activities as needed.
  • Develops and maintains documentation for all assigned responsibilities.
  • Required to perform duties outside of normal work hours based on business needs.

What You'll Bring Knowledge and Skills/Technology Used

  • Experience working in a Security Operations Center (SOC) environment, using and analyzing alerts from various systems such as SIEM, Cloud Services, Email Security Gateways, Endpoint Security.
  • Experience in creating, evaluating, and tuning threat detection logic in a SIEM platform.
  • Experience in implementing Information Security technologies and/or processes
  • Experience in product evaluations and analysis
  • Excellent written and verbal communication skills
  • Excellent interpersonal, relationship-building and teamwork skills
  • Self-motivated; self-starter
  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Generally, requires a BS Degree in Computer Science, Information Technology, Telecommunications, or Electrical Engineering, or equivalent work experience.
  • Must have minimum 3 years information security experience
  • 1+ years of consecutive hands-on experience working in a SOC environment, utilizing industry leading network security monitoring technologies, application, web, database and Security Event and Information Management (SIEM), IDS/IPS, endpoint, email security gateways and DLP technologies.

License or Certification

  • CISSP, GIAC, CCNA, CCNP preferred
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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