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Remote It Support Level 1 Jobs in Virginia (NOW HIRING)

Scalian

IT Systems Administrator

Herndon, VA · On-site +1

As an IT Systems Administrator, you will be responsible for supporting and maintaining end-user technology, SaaS platforms, and core IT infrastructure. Your focus will include managing devices, user ...

Seneca Holdings

IT Governance Analyst

Chantilly, VA · Remote

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... One of our fundamental principles is to offer competitive health and welfare benefits to our team ...

Maximus

IT Business Analyst

VA · On-site +1

... - 1+ years of experience as a Business Analyst or similar role supporting IT systems, ... Remote Minimum Requirements TCS115, P1, Band 4 #TSTECH EEO Statement Maximus is an equal ...

Maximus

IT Business Analyst

VA · On-site +1

... field - 1+ years of experience as a Business Analyst or similar role supporting IT systems, ... Remote Minimum Requirements TCS115, P1, Band 4 #TSTECH EEO Statement Maximus is an equal ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

Maintains effective client relationships with key senior-level decision makers and influencers to ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

Maintains effective client relationships with key senior-level decision makers and influencers to ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

Seneca Holdings

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... This is a remote position. The IT Manager serves as a technical expert and trusted advisor ...

CI Azumano

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... This is a remote position. The IT Manager serves as a technical expert and trusted advisor ...

Seneca Holdings

SME IT Governance Manager

Chantilly, VA · On-site +1

$97K - $119K/yr

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... One of our fundamental principles is to offer competitive health and welfare benefits to our team ...

Maximus

IT Business Analyst

VA · On-site +1

This is a remote position that requires a Public Trust clearance. Maximus TCS (Technology and ... Support business development efforts by identifying new opportunities and contributing to proposal ...

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Showing results 21-40

All JobsIt Support Level 1 JobsRemote It Support Level 1 JobsRemote It Support Level 1 Jobs in Virginia

Remote It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
What are popular job titles related to Remote It Support Level 1 jobs in Virginia? For Remote It Support Level 1 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Virginia look for? The top searched job categories for Remote It Support Level 1 jobs in Virginia are:
What cities in Virginia are hiring for Remote It Support Level 1 jobs? Cities in Virginia with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

IT Systems Administrator

Scalian

Herndon, VA • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Company Description
Who are we?
At Scalian, we are a leading multinational engineering consulting firm with 6,500 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.
Are you an experienced IT Systems Administrator?
If your answer is yes, it's your lucky day as we are looking for a dynamic and talented person to join our team in the US!
What will your role be?
As an IT Systems Administrator, you will be responsible for supporting and maintaining end-user technology, SaaS platforms, and core IT infrastructure. Your focus will include managing devices, user access, system security, and automation initiatives to ensure smooth and secure day-to-day operations. You will work closely with cross-functional teams to support business needs, improve IT processes, and maintain a reliable and scalable technology environment.
Job Description
  • Manage endpoint administration, including device enrollment, configuration, and security policy enforcement
  • Oversee SaaS platforms, user provisioning, account management, and authentication services
  • Build and support onboarding/offboarding workflows and access control systems using RBAC, SSO, and MFA
  • Create automation scripts and streamline repetitive IT processes through scripting and tooling improvements
  • Maintain accurate technical documentation, system records, and change management logs
  • Support infrastructure provisioning and configuration, including participation in Infrastructure as Code efforts
  • Contribute to compliance initiatives and help maintain security controls aligned with audit standards
  • Track and report IT performance metrics, security indicators, and compliance status
  • Work with internal stakeholders to troubleshoot issues and enhance service reliability
  • Provide operational support for distributed systems, SaaS applications, and endpoint environments across global teams

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
  • 3+ years of experience in IT Support, Systems Administration, or a similar technical role
  • Experience managing endpoint tools such as Jamf Pro and Apple Business Manager
  • Strong working knowledge of SaaS platforms including Google Workspace, Slack, GitHub, and Cloudflare
  • Understanding of Identity and Access Management concepts such as RBAC, SSO, and MFA
  • Experience with scripting/automation using Bash, Python, or similar languages
  • Familiarity with Git-based version control and structured change management practices
  • Exposure to security frameworks such as ISO 27001, SOC 2, or NIST guidelines
  • Strong troubleshooting, communication, and organizational skills
  • Ability to operate independently and support a globally distributed workforce in a fast-paced environment

Additional Information
  • To acquire experience in different critical industries and projects while working for the same
    company;
  • To have a competitive salary and a great benefits package
  • To access training that focuses on expanding your knowledge while staying up to date with
    cutting edge technologies and best practices;
  • To have a clear career development plan that suits your goals;
  • To have the possibility of working abroad through our mobility program thanks to our
    international presence;
  • To join a dynamic, specialized, and fast-growing group where communication is key and
    where every team member is valued.
  • To be part of a team where having fun is essential.

Apply