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Remote It Support Level 1 Jobs in Oklahoma (NOW HIRING)

... Information Technology Support Services project for a Remote role, with a 5% to 20% Travel ... IAW DoDD 8140.01/DoDM 8140.03/AR 25-2) * AT Level I Awareness Training (within 30 calendar days of ...

... 1 and Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

... 1 and Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

... 1 and Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

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Remote It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in Oklahoma? The most popular types of It Support Level 1 jobs in Oklahoma are:
What are popular job titles related to Remote It Support Level 1 jobs in Oklahoma? For Remote It Support Level 1 jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Oklahoma look for? The top searched job categories for Remote It Support Level 1 jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote It Support Level 1 jobs? Cities in Oklahoma with the most Remote It Support Level 1 job openings:

Full Stack Developer - Front and Backend

GovCIO

Oklahoma City, OK • Remote

$95K - $135K/yr

Other

This job post has expired today. Applications are no longer accepted.


GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

111th of 204 rated it services


Job description

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently seeking full stack developers with React-Redux and Ruby on Rails development experience to build and test with a cross-functional team dedicated to delivering impactful features on VA.gov. These pivotal roles will coordinate the development efforts across different departments to ensure timely and efficient feature rollouts. The ideal candidate will possess deep expertise in Ruby, Rails, and associated backend technologies such as Swagger docs, Git, and Sidekiq. Familiarity with DevOps tools and AWS is a plus. This position is fully remote and available to candidates within the Continental United States (CONUS).

Responsibilities

Develops user interface component using React.js, Redux, and a comprehensive design system library and implements backend components using Ruby on Rails, JSON controllers, and Sidekiq, focusing on robust server-side logic and database integrations with RESTful/SOAP API, other web services and backend services. Participates in system planning and the development deployment process while ensuring adherence to software compliance and testing standards. Responsible for contributing to the backend development processes, complying to system guidelines, and conducting system analysis to address questions regarding program intentions, output specifications, data input requirements, programming strategies, and control systems as needed.

  • Work with a team of developers towards successful project execution, ensuring high-quality deliverables and timely completion.

  • Foster a culture of continuous improvement and excellence within the team.

  • Promote best practices and coding standards to maintain high standards of excellence within the team.

  • Collaborate on gathering system requirements, developing system stories, and planning project timelines and estimates.

  • Actively contribute to the preparation of comprehensive documentation, including reports, operational procedures, and maintenance manuals to ensure clear communication and record-keeping.

  • Participate in integration testing efforts to ensure seamless system functionality and robustness.

  • Maintain proactive communication with both internal and external stakeholders to ensure alignment and address any project issues promptly.

  • Conduct in-depth analysis of system requirements, including data flow, input/output specifications, and hardware/software needs to optimize system performance.

  • Actively participate in code and sprint reviews, ensuring that all deliverables meet contractual obligations and project specifications.

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience:

  • Demonstrated experience developing in React/Redux and / or experience developing in Ruby on Rails and managing backend systems.

  • Analytical and investigation skills.

  • Ability to work independently with minimal guidance and supervision.

  • Experience collaborating with a team of developers/engineers.

  • Experience with Agile Methodology and Scrum Processes.

  • Advanced knowledge of software development lifecycle.

  • Experience with government cloud hosting environments AWS as well as both unit testing and end to end testing experience.

Clearance Required : Public Trust

Preferred Skills and Experience:

  • Experience engaging and working with Customers, Product Owners, Business Analysts, UI/UX Designers, Front/Back End Developers, and platform DevSecOps team members and peers in matrix organizations driving agile product delivery for enterprise scale capabilities.

  • Proven experience working with the VA and/or other Federal agencies, with a deep understanding of federal processes and regulations.

  • Familiarity with the VA.gov platform and its ecosystem, demonstrating the ability to navigate and optimize its features effectively.

  • Knowledgeable in government cloud hosting solutions, and adept at managing web hosting environments.

  • Proficient in managing API services within the VA network; skilled in handling and optimizing RESTful API transactions.

  • Demonstrated expertise in system integrations, with a preference for candidates who have experience with CorpDB, MPI, BDN, and/or VBMS systems.

Posted Salary Range

USD $95,000.00 - USD $135,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

  • During the Interview Process

  • Virtual video interview conducted via video with the hiring manager and/or team

  • Camera must be on

  • A valid photo ID must be presented during each interview

  • During the Hiring Process

  • Enhanced Biometrics ID verification screening

  • Background check, to include:

  • Criminal history (past 7 years)

  • Verification of your highest level of education

  • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

  • Employee Assistance Program (EAP)

  • Corporate Discounts

  • Learning & Development platform, to include certification preparation content

  • Training, Education and Certification Assistance*

  • Referral Bonus Program

  • Internal Mobility Program

  • Pet Insurance

  • Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.