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Remote It Support Level 1 Jobs in Oklahoma (NOW HIRING)

BayOne Solutions

IT Support Technician

Bartlesville, OK · On-site +1

$18.50 - $25.25/hr

This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE ... One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to ...

Mindlance

IT Support Technician

Bartlesville, OK · On-site +1

$18.50 - $25.25/hr

This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE ... One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to ...

Darkhorse Tech, Inc.

IT Field Technician

Tulsa, OK · On-site +1

$43K - $50K/yr

... support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Williams Companies

IT Auditor Sr

Tulsa, OK · On-site +1

$85.90K - $112.80K/yr

... supporting continuous improvement of processes, systems, and risk management practices. Level and ... Remote on Friday * Evening, weekend, or holiday work may be required during peak periods. * Ability ...

The Williams Companies

IT Auditor Sr

Tulsa, OK · On-site +1

$85.90K - $112.80K/yr

... supporting continuous improvement of processes, systems, and risk management practices. Level and ... Remote on Friday * Evening, weekend, or holiday work may be required during peak periods. * Ability ...

Varsity Tutors

CFA - Level 1 Tutor

Tulsa, OK · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Stillwater, OK · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Oklahoma City, OK · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Air National Guard Units

IT SPECIALIST (NETWORK)

Moffett, OK · On-site +1

$93.36K - $121.37K/yr

... supported by the employing activity. Military technicians must hold the military grade specified ... level of security clearance. * May be required to successfully complete a one or two year trial ...

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Remote It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in Oklahoma? The most popular types of It Support Level 1 jobs in Oklahoma are:
What are popular job titles related to Remote It Support Level 1 jobs in Oklahoma? For Remote It Support Level 1 jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Oklahoma look for? The top searched job categories for Remote It Support Level 1 jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote It Support Level 1 jobs? Cities in Oklahoma with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
IT Support Technician

IT Support Technician

BayOne Solutions

Bartlesville, OK • On-site, Remote

$18.50 - $25.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description:
**This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE** Position is onsite** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME
PRIMARY PURPOSE To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
Requirements:
**This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME
QUALIFICATIONS Education & LicensingBachelor's degree from an accredited college or university preferred. Experience:Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with *** propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge
Excellent customer service skills Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. NOTE: Credit check is mandatory.

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About BayOne Solutions

Sourced by ZipRecruiter

BayOne is a minority owned Talent Solutions Partner based in the Bay Area, and we have a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. We help companies to solve their talent gap by providing qualified experts on demand, training their legacy work force on future technologies, and automating their business processes.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Pleasanton, CA, US

Year founded

2012

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