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Remote It Support Lead Jobs (NOW HIRING)

eXp World Holdings, Inc.

IT Support Technician - (REMOTE)

$22 - $30.25/hr

... the IT Support Technician. How you will make an impact: * Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues ● Assist in the upkeep of office ...

Texas Sports Academy Main

IT Support Specialist

We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Review relationship & provide Sale Lead Opportunities when possible * Success is measured against ...

LiveKit

IT Support Engineer

$125K - $150K/yr

Identify operational gaps and lead projects to close them, such as better onboarding automation ... fast-moving, remote-first environment * Hands-on experience administering Okta (or a similar ...

Interlaced

IT Support Technician III - Remote

$22 - $30.25/hr

Review education paths in collaboration with IT Support Technician Lead or IT Operations ... This is a full-time position working remotely to assist end users through remote sessions via chat ...

Net at Work

IT Support Specialist

$60K - $80K/yr

Job Responsibilities As an IT Support Specialist, you will be an integral part of our Internal IT ... Provide on-site support in our NYC office and remote support to employees across the organization.

Coderio

With a strong technical foundation and a product-oriented mindset, our teams lead complex software ... Benefits * 100% Remote * Long-term commitment, with autonomy and impact * Strategic, high ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

New Orleans, LA · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

Everglade Works

IT Project Manager

Charlotte, NC · Remote

$40 - $65/hr

Ready to Lead High-Impact IT Projects in a Fully Remote Role? At Everglade Works , we don't just manage projects we drive innovation, efficiency, and success. As a rapidly growing IT company, we ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

You'll provide in-person and remote technical support across company sites, with up to 50% travel ... Many of Addison's job openings lead to potential permanent employment · Connections: You connect ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Tampa, FL · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

Xantrion

IT Support Engineer (Remote - Chicago)

Chicago, IL · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · Remote

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Glendale, UT · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

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Remote It Support Lead information

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$31K

$161.2K

$206K

How much do remote it support lead jobs pay per year?

As of Jul 18, 2026, the average yearly pay for remote it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote It Support Lead vs Remote IT Support Specialist?

AspectRemote IT Support LeadRemote IT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA (optional)
Work EnvironmentSupervises support teams, manages escalations, coordinates support activities remotelyProvides technical support directly to users remotely, handles tickets and troubleshooting
Employer & Industry UsageIT service providers, corporate IT departments, managed service providers

The Remote IT Support Lead typically oversees support teams and manages escalations, requiring leadership skills and certifications like ITIL. In contrast, the Remote IT Support Specialist focuses on direct technical support to users, often with similar certifications. Both roles operate remotely within IT service environments, but the Lead has additional responsibilities in team management and coordination.

What cities are hiring for Remote It Support Lead jobs? Cities with the most Remote It Support Lead job openings:
What are the most commonly searched types of It Support Lead jobs? The most popular types of It Support Lead jobs are:
What states have the most Remote It Support Lead jobs? States with the most job openings for Remote It Support Lead jobs include:
Remote It Support Lead jobs near you
IT Support Technician - (REMOTE)

IT Support Technician - (REMOTE)

eXp World Holdings, Inc.

Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.
Please Note: Working hours for this role will be 9:00 AM - 6:00 PM PDT or 12:00 PM - 9:00 PM EDT.
Who is eXp?
Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
What you will do:
The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.
Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician.
How you will make an impact:
  • Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company
  • Order/deploy hardware for new and existing employees, as well as receive hardware returns.
  • Process any adds, removes, or changes to staff accounts on the various company systems
  • Work with vendors for hardware repairs
  • Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software
  • Respond to help desk requests in a prompt and professional manner
  • Record events and problems and their resolution in ticket logs
  • Write technical documentation and knowledge base articles
  • Escalate or direct help desk requests to the appropriate teams, departments, and management.
  • Provide accurate information on IT products, systems, or services
  • Pass on any feedback or suggestions by staff to management or the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Perform designated job tasks efficiently and within the provided time frame.
  • Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
  • Attend virtual meetings, provide updates on progress, and actively participate in discussions.
  • Adhere to company policies and guidelines, including data security and confidentiality.
  • Complete assigned projects, assignments, or tasks with attention to detail and quality.
  • Manage and prioritize workload effectively to meet deadlines and deliver results.
  • Continuously update job knowledge by participating in training opportunities or self-directed learning.
  • Collaborate with colleagues on shared documents or projects using remote collaboration tools.
  • Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
  • Ensure availability and responsiveness during agreed-upon working hour
  • Other duties as assigned

Key success metrics will be:
  • Customer Satisfaction Rating
  • Issue resolution time
  • Issue response and wait time

How you will grab our attention:
  • Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience.
  • Expertise in Microsoft Windows environment, including hardware troubleshooting
  • Working knowledge of help desk, remote monitoring and management, and antivirus software
  • Hands on experience of installing IT hardware and software for Windows and Apple products
  • Experience with cloud-based services (Workplace, Google G Suite, etc)
  • Strong interpersonal skills
  • Strong organizational and process management skills
  • Able to articulate complex concepts in a meaningful and understandable way
  • High degree of creativity and problem-solving ability
  • Able to multitask and manage priorities
  • Able to define and achieve objectives
  • Able to quickly learn and absorb new systems, applications, processes, and procedures.
  • Agile/Flexible attitude
  • Strong attention to detail required
  • Excellent customer service abilities: written and verbal communication must be superb
  • Excellent critical thinking and problem solving skills
  • Team player - able to complete individual tasks as well as work on a team to accomplish a goal
  • Experience in the real estate industry strongly preferred
  • Excellent communication skills both written and verbal
  • Experience in coordinating events and group activities
  • Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
  • Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
  • Remote Work experience required
  • Dedicated home-office/work space
  • Aptitude for using online platforms and softwares to work remotely

Preferred Experience:
  • Okta Identity Management
  • Endpoint management tools (Jamf, Intune )
  • Scripting Tools and AI Automation
  • Working in a remote environment
  • Mac and related products
  • Zoho Desk
  • Image creation and management

If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!
What eXp provides:
  • Fully remote environment
  • Paid Time Off
  • 401k with 4% match (immediate vesting)
  • Robust Medical, Dental, & Vision benefits
  • Company provided equipment
  • Monthly Technology Stipend
  • FSA & HSA with employer contributions
  • Health & Wellness incentives
  • 100% Paid Parental Leave
  • And more...

EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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