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Remote It Helpdesk Jobs in Springfield, MA (NOW HIRING)

Nexthink

Enterprise Account Executive

Hartford, CT · On-site +1

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... You help customers rethink the operating model of enterprise IT. What you will do You will own new ...

Accounting Fly

Remote Tax Manager

Stafford, CT · Remote

$150K - $170K/yr

Help strengthen and scale our advisory offerings and elevate the firm's technical standards ... Technology stipend, continuing education, and CPA support. * Flexibility: Permanently 100% remote ...

Deloitte

Hospital Billing Coordinator

Hartford, CT · Remote

$50K - $60K/yr

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Deloitte

Hospital Billing Operator

Hartford, CT · Remote

$18.50 - $23.75/hr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Talkiatry

Psychiatrist (Remote)

Northampton, MA · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

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Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote it helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Springfield, MA? The most popular types of It Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Remote It Helpdesk jobs in Springfield, MA? For Remote It Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Springfield, MA look for? The top searched job categories for Remote It Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote It Helpdesk jobs? Cities near Springfield, MA with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Springfield, MA as of July 2026, with employment types broken down into 33% Locum Tenens, 51% Full Time, 8% Part Time, 3% Contract, and 5% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

Enterprise Account Executive

Nexthink

Hartford, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Company Description
As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.
#LI-Remote
Job Description
We are looking for an Enterprise Account Executive to drive new business revenue across the Northeast region. This is a high-impact, field-oriented role for a seller who can create demand, challenge customer thinking, and help large organizations reimagine what IT can deliver to the business.
Must be located within the sales territory in any of the following states: MA, NH, RI, ME, VT, CT, NY or NJ.
Why this role matters
The next evolution of IT is not just about uptime. It is about experience, productivity, automation, and measurable business value.
As an Enterprise Account Executive at Nexthink, you will help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives answer questions like:
  • How do we find and fix technology issues before employees report them?
  • How do we reduce ticket volume and improve service quality at scale?
  • How do we measure whether employees are actually adopting new tools, including AI?
  • How do we turn IT from a cost center into a driver of productivity and employee experience?
  • How do we make digital work feel seamless?

You help customers rethink the operating model of enterprise IT.
What you will do
You will own new business growth across your assigned territory by building a strategic territory plan, creating executive-level demand, and driving complex enterprise sales cycles from initial engagement through close.
  • Build, manage, and execute a regional sales strategy for the North Central territory.
  • Prospect aggressively into enterprise accounts and develop qualified pipeline.
  • Identify business pains tied to employee productivity, IT support, application adoption, digital transformation, and AI readiness.
  • Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership.
  • Evangelize Nexthink's value proposition and educate customers on the rapidly evolving DEX category.
  • Partner with Nexthink's business development, marketing, channel, solution consulting, and professional services teams to create and advance opportunities.
  • Lead discovery, business case development, executive presentations, proof-of-concept alignment, negotiation, and close.
  • Manage customer expectations throughout evaluations and proof-of-concept cycles.
  • Sell the full Nexthink solution, including software, services, and support, to ensure long-term customer success.
  • Build trusted relationships that create expansion opportunities and durable customer value.
  • Consistently exceed monthly, quarterly, and annual bookings targets.

Qualifications
What makes you a strong fit
You are a high-performing enterprise seller who knows how to create a market, not just respond to one. You are energized by new categories, complex problems, and executive conversations where you can connect technology to measurable business outcomes.
  • 7+ years of enterprise technology sales experience in a fast-paced, competitive B2B SaaS or enterprise software environment.
  • A proven record of quota overachievement, such as President's Club, top rep performance, or consistent attainment above plan.
  • Experience selling complex solutions to large enterprise IT organizations.
  • Ability to evangelize emerging categories and educate buyers on new ways of solving business problems.
  • Strong executive presence and the ability to sell across technical, operational, and business stakeholders.
  • Discipline in territory planning, account strategy, pipeline generation, qualification, forecasting, and deal execution.
  • Comfort managing proof-of-concept processes and aligning technical validation to business value.
  • A consultative sales approach with strong discovery, storytelling, and value-selling skills.
  • High ownership, urgency, resilience, and intellectual curiosity.
  • Bachelor's degree or equivalent experience.
  • Sold disruptive or category-creating technology in an early-stage, high-growth, or market-expansion environment.
  • A track record of opening new logos and building territory from the ground up.
  • The ability to simplify complex technical concepts into clear business outcomes.
  • A strong partner ecosystem mindset and experience working with channel, alliance, or services partners.
  • The confidence to challenge customer assumptions while building trust.
    The base salary for this role is $150,000-180,000 gross per year, with a total on-target earnings (OTE) range of $300,000-360,000 with additional opportunity to earn commissions above this range.

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
  • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
  • Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
  • Free access to professional training platforms to explore your interests and enhance your skills.
  • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
  • Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
  • Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
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