Remote It Helpdesk Jobs in Kansas (NOW HIRING)

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

• Professional Growth Opportunities: Advance your career with ongoing training and development programs.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package

  • Incentive pay program (EPIP)

  • Health/Vision/Dental insurance

  • 6 weeks paid parental leave for new mothers and fathers

  • Fertility/Adoption assistance

  • 2 weeks paid caregiver leave

  • 401(k) plan matching up to 5%

  • Tuition reimbursement

  • Health & fitness benefits, discounts and resources

Job Summary

The IT Senior Business Analyst serves as a liaison between business areas and information technology, ensuring cost-effective and high-quality business solutions. This role leads the analysis, documentation, and management of business requirements throughout project lifecycles, ensuring alignment between business needs and technical implementation. Adhering to the System Development Life Cycle (SDLC), the analyst collaborates with leadership to understand business strategy and communicates direction to IT staff.

"This position is eligible to work remote, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."

What you'll do

• Lead the analysis, documentation, and management of business requirements throughout the project lifecycle.

• Ensure technical teams fully understand business requirements before solution design and implementation.

• Work closely with executive management to align IT initiatives with business strategy.

• Collaborate with other Senior Business Analysts to identify enterprise-wide business solutions.

• Conduct business process re-engineering and improvement projects.

• Utilize project management methodologies (Agile, Scrum, Waterfall) to drive projects through Initiate, Plan, Execute, Close, and Monitor/Control phases.

• Develop business cases using cost-benefit analysis for potential software solutions.

• Conduct impact analysis of technology changes on business processes and existing systems.

• Provide mentorship and training to junior and mid-level Business Analysts.

• Participate in vendor user groups and industry forums to advocate for critical application functionalities.

• Assist with user acceptance testing (UAT) and ensure the system changes aligned with business needs.

What you need

Knowledge/Skills/Abilities:

• Strong analytical skills with experience in data analysis, process modeling, and requirements elicitation.

• Strong understanding of healthcare data exchange.

• Expertise in software development lifecycles and applying project management principles to lead large-scale initiatives.

• Experience with business process re-engineering and system improvement projects.

• Ability to translate technical solutions into business-friendly language.

• Proven ability to effectively communicate both verbally and in writing, translating complex technical solutions into business-friendly language.

• Foster collaboration with business stakeholders, executives, and IT teams.

• Proficiency in SQL, database design, and programming languages, and Microsoft applications (Word, Excel, SharePoint, Teams, Project).

• Knowledge of software release schedules, testing standards, legacy system integration and modern application development environments.

• Familiarity with ITIL, COBIT, Agile methodologies, and data modeling techniques.

• Experience in defining test scenarios, conducting system impact analysis, and supporting Enterprise testing teams to verify system functionality.

• Proficiency in Agile/Scrum and Waterfall delivery methods.

• Strong time management and prioritization skills.

• Proven ability to manage multiple projects and deadlines while leveraging strong problem-solving, research and analytical skills.

Education and Experience:

• High school diploma or equivalent required. Bachelor's degree in a technology, business administration, healthcare administration-related field preferred.

• Minimum of eight years in Information Technology or related fields.

Physical Requirements:

• Office setting, with possible remote or hybrid work opportunities depending on the department.

• Some meetings, training, demonstrations, etc. may require in person attendance.

• May involve long periods of time working on a computer.

Compensation

Exempt Grade IT&S 17

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.