Remote It Help Desk Jobs in Edison, NJ (NOW HIRING)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

About the IRC

The IT department provides end-to-end solutions for the organization including application development & integration, system deployment, quality assurance & testing, and overall Project Management in an effort to help the organization build and implement the best solutions for its business needs.

The Opportunity

Every donation processed, every campaign that lands, every supporter who stays engaged - that's the technology you'll help build and deliver.

As IT Program Manager, you'll manage the digital platforms behind one of the world's leading humanitarian organizations, directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact, fast-paced role at the intersection of technology delivery, stakeholder engagement, and mission-driven purpose.

You'll be a core member of our Project Management team, working across a modern MarTech ecosystem - including donation and e-commerce platforms (Fundraise Up, Springboard), our website (Drupal), Salesforce CRM, Databricks, email marketing (Pardot), and SMS platforms (Mobile Commons, Mogli). You'll own the delivery of enhancements, integrations, and new capability launches that keep the IRC's digital supporter experience best-in-class.

Why Join Us?

• Real-world impact - your work directly supports humanitarian programs serving millions of people in crisis.
• Breadth and ownership - lead a complex, multi-platform portfolio with genuine strategic influence from day one.
• Collaborative culture - work alongside Product Managers, Data Engineers, Business Analysts, and business stakeholders in a distributed, multicultural team that's deeply committed to its mission.
• Modern delivery - Agile/Scrum at the core, with room to shape how the team works.
• Remote-first flexibility - work from anywhere in the US as part of a truly global organization.

What You'll Do

Drive end-to-end program delivery Own the full lifecycle of multiple concurrent MarTech initiatives - from scope definition and roadmap planning through to launch and post-delivery review. Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets.

Champion Agile ways of working Serve as Scrum Master for your project and product teams - coaching on Agile principles, facilitating sprint planning, standups, retrospectives, and reviews, and proactively removing blockers to keep delivery on track.

Keep stakeholders informed and aligned Prepare clear, timely status reports covering scope, milestones, risks, and budget. Communicate confidently with audiences from engineers to senior executives, tailoring your message appropriately. Manage expectations and build trust across business and technology teams.

Manage budgets and vendors Oversee budget tracking and vendor invoicing for your portfolio. Support cost estimation, validate expenditure, and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets.

Lead business analysis activities Work with the team to define and track functional and technical requirements, document current and future state processes, and coordinate testing activities. Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs.

Manage risk proactively Maintain risk registers and mitigation plans. Surface issues early, escalate where needed, and keep the project leadership team ahead of potential blockers.

Shape the roadmap Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities, contributing to a coherent long-term vision for the MarTech portfolio.

What You'll Bring

You'll need:

• 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.
• A strong track record of delivering multiple concurrent projects on time and within budget.
• Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).
• Experience using project management tools such as Jira or Monday.com.
• Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.
• Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.
• High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.

It'd be great if you have:

• Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.
• Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.
• Experience managing third-party vendors and project budgets.
• Knowledge of SDLC methodologies (Waterfall and Agile).
• Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.

Bonus points for:

• A PMP, CSM, CSPO, or SAFe certification.
• Experience working in international development, human rights, or a related field.
• An understanding of payment processing platforms (Stripe, PayPal, etc.).

Benefits and Working Environment

• Standard office working environment.
• Currently the team is working in a hybrid model with one day per week in the office (unless the employee's location is outside of NYC).
• This role may require working remotely full or part time.
• Some domestic or international travel depending on portfolio and project needs

Compensation: (Pay Range: $88,277 - $103,222) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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