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Remote Ip Relay Operator Jobs in New York (NOW HIRING)

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

Office Hours

Platform Engineer

New York, NY · On-site +1

$160K - $180K/yr

Senior Platform Engineer (SF, NYC, or Remote) About Us Office Hours is an on-demand expert network ... We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.

Runway

Commercial Counsel

San Francisco, CA · On-site +1

$190K - $230K/yr

Other nice-to-have experience includes: legal operations, privacy, and strategic IP-heavy ... Experience with scaling business processes globally and operating in environments that have ...

NxT Level

HR Consultant

Manhattan, NY · Remote

Remote (USA) with occasional travel • Type: Full-time Compensation: Competitive base ... Create repeatable IP: Templates, toolkits, and SOPs we can productize across clients. * Grow ...

Qvest US

Senior Solution Architect

New York, NY · On-site +1

$80K - $400K/yr

With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast ... Comfortable operating in a fast-paced, consulting environment with multiple stakeholders. * Thought ...

micro1 AI

Technology Transactions Counsel

Elizabeth, NJ · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... High ownership and comfort operating independently in a fast-moving, highly asynchronous ...

Qvest US

Senior Solution Architect

New York, NY · On-site +1

$80K - $400K/yr

With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast ... Comfortable operating in a fast-paced, consulting environment with multiple stakeholders. * Thought ...

micro1 AI

Technology Transactions Counsel

Newark, NJ · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... High ownership and comfort operating independently in a fast-moving, highly asynchronous ...

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Remote Ip Relay Operator information

What is a Remote IP Relay Operator?

A Remote IP Relay Operator is a professional who facilitates communication between individuals with hearing or speech disabilities and standard telephone users. They do this by relaying typed messages from the person using an internet-based relay service to the hearing person over the phone, and then typing back the spoken response. This role is typically performed remotely, allowing operators to work from home or other locations with internet access. The job requires excellent typing, listening, and communication skills, as well as sensitivity to confidentiality and user needs.

What are the key skills and qualifications needed to thrive as a remote IP relay operator?

To thrive as a Remote IP Relay Operator, you need excellent typing skills, strong command of the English language, and a high school diploma or equivalent. Familiarity with telecommunications systems, relay service platforms, and secure internet applications is typically required. Outstanding attention to detail, active listening, and the ability to maintain confidentiality help set candidates apart in this role. These skills ensure accurate and efficient message relay between callers, supporting effective and private communication for individuals who are deaf or hard of hearing.

What are some common challenges faced by remote IP relay operators and how can they be managed effectively?

Remote IP Relay Operators often encounter challenges such as maintaining focus during repetitive tasks, managing high call volumes, and ensuring accurate message relay between parties. Working from home can also present distractions, so creating a dedicated, quiet workspace is essential. Operators can manage these challenges by taking regular short breaks, using ergonomic equipment, and staying organized with digital tools. Effective communication skills and strict adherence to confidentiality protocols are also crucial for success in this role.

What is the difference between Remote Ip Relay Operator vs Remote Customer Service Representative?

AspectRemote Ip Relay OperatorRemote Customer Service Representative
Required CredentialsBasic computer skills, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentHome-based, specialized communication setupHome-based, general office environment
Employer & Industry UsageTelecommunications, assistive technologyRetail, tech support, service industries
Common Search & ComparisonOften compared for remote communication rolesMore general customer support roles

The main difference is that Remote Ip Relay Operators focus on facilitating communication for individuals with hearing or speech disabilities using specialized technology, while Remote Customer Service Representatives handle general customer inquiries across various industries. Both roles require strong communication skills and are performed remotely, but the specific tools and target audiences differ.

What are popular job titles related to Remote Ip Relay Operator jobs in New York?

For Remote Ip Relay Operator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Ip Relay Operator jobs in New York look for?

The top searched job categories for Remote Ip Relay Operator jobs in New York are:

What cities in New York are hiring for Remote Ip Relay Operator jobs?

Cities in New York with the most Remote Ip Relay Operator job openings:

Remote Ip Relay Operator jobs near you
Infographic showing various Remote Ip Relay Operator job openings in New York as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Tier 2 Systems Engineer - NY

Magna5

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Provide Tier 2 support by troubleshooting and resolving escalated incidents related to workstations, servers, networks, and cloud services.

  • Support and maintain Microsoft Windows Server and desktop environments, including administering Microsoft 365/Exchange Online and managing network devices.

  • Monitor client environments, perform routine maintenance, and participate in implementation and upgrade projects.

Job description

***Applicants must be eligible to work in the United States***
***Applicants must be within the New York Region***
***This position requires being on-site 1-2 times per week***
Title: Tier 2 Systems Engineer
About the Role
The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized.
This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.
Key Responsibilities
Customer Support & Incident Management
  • Provide Tier 2 support via phone, ticketing system, email, and remote tools.
  • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
  • Own tickets through to resolution, ensuring timely communication and proper documentation.
  • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration
  • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
  • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
  • Perform user and group administration across various systems.
  • Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects
  • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
  • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
  • Participate in implementation and upgrade projects (migrations, standardization, new deployments).
  • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance
  • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
  • Assist in responding to security-related alerts and incidents following established playbooks.
  • Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement
  • Mentor Tier 1 technicians and help elevate overall team capability.
  • Provide feedback to improve tools, processes, and service delivery.
  • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements
Required Qualifications
  • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
  • Strong experience with:
  • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
  • Active Directory, DNS, DHCP, Group Policy.
  • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
  • Remote support tools and RMM/monitoring platforms.
  • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
  • Experience troubleshooting common business applications, printers, and peripherals.
  • Excellent customer service, communication, and documentation skills.
  • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
  • Must be authorized to work in the United States.

Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
  • Hands-on experience with:
  • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
  • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
  • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
  • Security tools (EDR, email security gateways, web filters).
  • Relevant certifications such as:
  • CompTIA Network+, Security+, Server+
  • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
  • Other vendor certifications (Cisco, Fortinet, VMware,
    Watchguard, etc.)

Personal Attributes
  • Strong analytical and problem-solving skills with a structured approach.
  • Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
  • Self-motivated and able to work independently in a remote environment.
  • Team player who collaborates effectively across functions and levels.
  • Willingness to learn new technologies and continuously improve.

Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Opportunities
At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silos them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.
Hours & Schedule
The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.
Work Perks
  • Paid time off including paid holidays and floating holidays.
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values
  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .

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