Field Service Engineer I
Pittsford, NY · On-site +1
$29.71 - $37.12/hr
... operating, and maintaining the end customer's security solution ... You will report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote ...
Field Service Engineer I
Pittsford, NY · On-site +1
$29.71 - $37.12/hr
... operating, and maintaining the end customer's security solution ... You will report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote ...
Remote Ip Relay Operator information
See Rochester, NY salary details
$74.5K is the 25th percentile. Wages below this are outliers.
$63.6K - $75.3K
27% of jobs
$75.3K - $87K
0% of jobs
$87K - $98.6K
0% of jobs
$98.6K - $110.3K
0% of jobs
$110.3K - $121.9K
5% of jobs
$121.9K - $133.6K
14% of jobs
The median wage is $140.4K / yr.
$133.6K - $145.3K
6% of jobs
$145.3K - $156.9K
10% of jobs
$168.3K is the 75th percentile. Wages above this are outliers.
$156.9K - $168.6K
12% of jobs
$168.6K - $180.2K
12% of jobs
$180.2K - $191.9K
12% of jobs
$63.6K
$134.9K
$191.9K
How much do remote ip relay operator jobs pay per year?
As of Jul 22, 2026, the average yearly pay for remote ip relay operator in Rochester, NY is $134,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,400.00 and $172,700.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Remote IP Relay Operators and how can they be managed effectively?
Remote IP Relay Operators often encounter challenges such as maintaining focus during repetitive tasks, managing high call volumes, and ensuring accurate message relay between parties. Working from home can also present distractions, so creating a dedicated, quiet workspace is essential. Operators can manage these challenges by taking regular short breaks, using ergonomic equipment, and staying organized with digital tools. Effective communication skills and strict adherence to confidentiality protocols are also crucial for success in this role.
What is a Remote IP Relay Operator?
A Remote IP Relay Operator is a professional who facilitates communication between individuals with hearing or speech disabilities and standard telephone users. They do this by relaying typed messages from the person using an internet-based relay service to the hearing person over the phone, and then typing back the spoken response. This role is typically performed remotely, allowing operators to work from home or other locations with internet access. The job requires excellent typing, listening, and communication skills, as well as sensitivity to confidentiality and user needs.
What are the key skills and qualifications needed to thrive as a Remote IP Relay Operator, and why are they important?
To thrive as a Remote IP Relay Operator, you need excellent typing skills, strong command of the English language, and a high school diploma or equivalent. Familiarity with telecommunications systems, relay service platforms, and secure internet applications is typically required. Outstanding attention to detail, active listening, and the ability to maintain confidentiality help set candidates apart in this role. These skills ensure accurate and efficient message relay between callers, supporting effective and private communication for individuals who are deaf or hard of hearing.
What is the difference between Remote Ip Relay Operator vs Remote Customer Service Representative?
| Aspect | Remote Ip Relay Operator | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Basic computer skills, communication skills | High school diploma or equivalent, communication skills |
| Work Environment | Home-based, specialized communication setup | Home-based, general office environment |
| Employer & Industry Usage | Telecommunications, assistive technology | Retail, tech support, service industries |
| Common Search & Comparison | Often compared for remote communication roles | More general customer support roles |
The main difference is that Remote Ip Relay Operators focus on facilitating communication for individuals with hearing or speech disabilities using specialized technology, while Remote Customer Service Representatives handle general customer inquiries across various industries. Both roles require strong communication skills and are performed remotely, but the specific tools and target audiences differ.
What are popular job titles related to Remote Ip Relay Operator jobs in Rochester, NY? For Remote Ip Relay Operator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Ip Relay Operator jobs in Rochester, NY look for? The top searched job categories for Remote Ip Relay Operator jobs in Rochester, NY are:
$29.71 - $37.12/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Honeywell rating
8.3
Based on 183 frontline employees who took The Breakroom Quiz
67th of 534 rated manufacturers
Job description
As a Field Service Engineer, you will provide first-line technical support to our partners (VARs) across phone and non-phone channels. Your role focuses on resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration.
You will be supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer's security solution.
You will report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.
KEY RESPONSIBILITIES
- Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while providing timely follow-ups.
- Effective Communication - Resolve straightforward technical problems using established communication processes and escalation workflows.
- Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows.
- Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel.
- Collaboration and Continuous Learning - This is a development-focused role suited for individuals starting their careers in technical support, with clear paths for advancement through training and performance.
YOU MUST HAVE
- 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity.
- High School Diploma/GED.
WE VALUE
- Understanding basic Networking Fundamentals.
- TCP/IP Basics.
- Basic Network Troubleshooting.
- Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
- Basic SQL or OS Administration.
- Understanding the role of Access Control and Video in Security.
- BA in Electronic/Electrical Engineering or Computer Engineering.
"The annual base hourly range for this position is $29.71 - $37.12. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
HONEYWELL BENEFITS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here https://www.honeywell.com/us/en
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Building Automation delivers smart, customized solutions that help optimize facilities of every size. Through advanced services-on-site or remote-we drive efficiency, sustainability, and security with integrated building systems, predictive maintenance, energy management, and cybersecurity protection.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: July 13, 2026.
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About Honeywell
Sourced by ZipRecruiter
Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.
Industry
Furniture manufacturing
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
1906