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Remote Internship Helpdesk Jobs in Reston, VA (NOW HIRING)

ConnectPrep

Data Analyst Internship

Washington, DC · Remote

Help test, document, and iterate on new data and AI workflows as they are developed * Nice to have ... Experience collaborating in remote or hybrid teams (Slack, Zoom, project management boards ...

ConnectPrep

Data Analyst Internship

Washington, DC · On-site +1

Help test, document, and iterate on new data and AI workflows as they are developed * Nice to have ... Experience collaborating in remote or hybrid teams (Slack, Zoom, project management boards ...

DeBerry Federal

Sales Intern

Mclean, VA · Remote

$15.25 - $20.50/hr

Remote Schedule: Flexible About the Opportunity DeBerry Federal is looking for ambitious, self ... helpful but not required . Compensation This is a performance-based internship . Interns are ...

WinRed

Fall 2026 Part Time Intern

Arlington, VA · On-site +1

$17.25 - $23/hr

The WinRed Internship is fully remote, and we encourage individuals from across the United States ... Your job will be to learn about the platform and help our full-time staff in various departments.

WinRed

Fall 2026 Part Time Intern

Arlington, VA · Remote

$15.25 - $20.50/hr

The WinRed Internship is fully remote, and we encourage individuals from across the United States ... Your job will be to learn about the platform and help our full-time staff in various departments.

Issue One

Election Protection Intern

Washington, DC · On-site +1

$18.40/hr

Washington, DC Area Preferred (Remote Available-see note under location section) ORGANIZATION Issue ... S. elections work and helping Issue One advance its election protection priorities, including ...

Issue One

Philanthropy Intern

Washington, DC · On-site +1

$18.40/hr

This internship is centered on enhancing our donor database, supporting research, stewardship ... Help all members of the philanthropy team with tasks as requested. Given our Philanthropy program ...

Evergreen Strategy Group

2026 Fall Intern

Washington, DC · Remote

$20/hr

... Interns with excellent writing and research skills to help support client work in Fall 2026. Ideal ... This is a fully remote position. Pay is $20/hour, and 15-20 hours/week is expected. The start and ...

Evergreen Strategy Group

2026 Fall Intern

Washington, DC · Remote

$20/hr

... Interns with excellent writing and research skills to help support client work in Fall 2026. Ideal ... This is a fully remote position. Pay is $20/hour, and 15-20 hours/week is expected. The start and ...

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All JobsHelpdesk JobsRemote Internship Helpdesk JobsRemote Internship Helpdesk Jobs in Reston, VA

Remote Internship Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do remote internship helpdesk jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote internship helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Internship Helpdesk professional, and why are they important?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What is a Remote Internship Helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

How does a Remote Internship Helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.
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Remote Internship Helpdesk jobs near you
Data Analyst Internship

Data Analyst Internship

ConnectPrep

Washington, DC • Remote

Internship

Posted 20 days ago

Job description

About ConnectPrep: Our goal is to redefine “tutoring” – to use data, insight, and our extensive teaching experience find solutions for our students. ConnectPrep is about connecting – connecting students, parents, educators, and the community. We have bold ideas and an eye towards the future.

The Opportunity: We are offering a Data Analyst Internship for qualified candidates. This is a cross-disciplinary role, both instructional and technical. You’ll engage with our team of educators to validate and iterate the models that drive our analytics. Our Data Analysts develop an understanding of our algorithms, the technologies and platforms that support our products, and our proprietary educational content. This knowledge will then be synthesized into actionable tests to build modules that will assist in identifying the academic needs of each individual student. You will engage with team members that think outside of the box, with the goal of improving education through the creation of a data infrastructure and insightful analytics.

Requirements

What we are looking for:

  • Core skills
  • You enjoy creative problem solving and working with messy, real-world data.
  • You have strong math/quantitative skills and excellent attention to detail.
  • You are curious about how data can improve learning and student outcomes.
  • Academic & technical background
    • You are studying (or have studied) Applied Mathematics, Statistics, Computer Science, Data Science, or a related field.
    • You have some coding experience and a strong interest in technology and AI.
    • You have experience with at least one of the following:
    • SQL, Python data tools (Pandas, NumPy, or similar)
    • Building simple data pipelines or analysis scripts in Python
  • Excel & analysis skills
  • You are comfortable doing serious work in Excel, including several of the following:
  • Advanced formulas and functions
  • Tables and formatting
  • Conditional formatting
  • Advanced charting and visualizations
  • Pivot tables and pivot reporting
  • Using Excel productively for analysis, not just basic spreadsheets
  • Data tables, simulations, and Solver
  • (Bonus) VBA and macros
  • AI, data, and analytics work you will support
  • Work with AI tools and workflows to support data-driven decision-making
  • Perform data mining and cleaning from multiple sources (web, internal trackers, marketing platforms)
  • Support projects involving AI and chatbot development for ConnectPrep’s programs and website
  • Conduct SEO and keyword research to identify growth opportunities and track performance
  • Analyze website analytics (traffic, engagement, conversions) and prepare simple dashboards or summary reports
  • Assist with data analysis for marketing campaigns, content performance, and business operations
  • Help test, document, and iterate on new data and AI workflows as they are developed
  • Nice to have
  • Prior internship or project experience in data analysis, business intelligence, or marketing analytics
  • Familiarity with web analytics and marketing tools (for example, Google Analytics, GA4, Search Console, Looker Studio, or similar platforms)
  • Experience visualizing data in tools such as Tableau, Power BI, or Data Studio
  • Experience working with SEO tools or keyword platforms
  • Experience collaborating in remote or hybrid teams (Slack, Zoom, project management boards)

Benefits

Why join ConnectPrep?

  • Get in on the ground floor of an exciting new company, with the potential to help shape our direction
  • Be involved with a team that has bold ideas, with the goal of reinventing education across the globe
  • Gain valuable experience, meet technology innovators, and learn about the business side of our company


Sound Interesting?

Please submit your resume and letter of interest at careers@connectprep.com.

All applicants must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. ConnectPrep is an equal opportunity employer EEO/M/F/D/V.