Remote Intake Specialist Jobs in Raleigh, NC (NOW HIRING)

We are seeking a Patient Intake Representative to join a fast-paced healthcare customer service team. In this role, you will serve as the first point of contact for patients, providers, and referral sources seeking home healthcare services. This is a high-volume inbound call centre position requiring strong customer service skills, healthcare knowledge, and the ability to navigate multiple systems while delivering an exceptional patient experience.

100% Remote

Available Shifts (Monday–Friday):

• 9:30 AM – 6:00 PM ET
• 10:30 AM – 7:00 PM ET

Training will take place during the first five weeks of employment. Post-training schedules include a 30-minute meal break and two 15-minute breaks.

• Handle approximately 60+ inbound calls per day from patients, providers, and referral sources.
• Process new requests for home healthcare services and durable medical equipment.
• Provide updates regarding the status of existing service requests.
• Verify insurance and gather required patient information.
• Accurately document interactions and maintain detailed records.
• Navigate multiple applications and systems simultaneously while managing calls.
• Maintain compliance with HIPAA and PHI regulations.
• Meet established metrics for attendance, productivity, quality, and schedule adherence.
• Demonstrate empathy, professionalism, and strong problem-solving skills during customer interactions.

• High School Diploma or GED.
• Minimum of 2 years of customer service experience in a call centre environment.
• Minimum of 1 year of healthcare industry experience.
• Working knowledge of medical terminology.
• Experience with patient services, patient access, insurance verification, or healthcare customer support.
• Strong computer skills with the ability to work across multiple screens and systems simultaneously.
• Minimum typing speed of 30 WPM.
• Proficiency with Microsoft Office applications including Outlook, Teams, Word, and Excel.
• Ability to work independently in a remote environment.

• Previous patient intake experience.
• Experience supporting home healthcare, medical equipment, healthcare authorisations, or healthcare referrals.
• Strong understanding of healthcare workflows and patient service processes.

• Excellent customer service and communication skills.
• Strong empathy and active listening abilities.
• Comfortable working in a high-volume inbound call centre environment.
• Detail-oriented and highly organised.
• Able to multitask effectively while maintaining accuracy.
• Proven ability to remain professional and patient-focused in challenging situations.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.