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Remote Intake Specialist Jobs in Virginia (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Double Care ABA

SEO Specialist

Norfolk, VA · Remote

$25 - $30/hr

This is a remote position. About Us Double Care ABA is a growing Applied Behavior Analysis (ABA ... intake. Position Summary The SEO Specialist will be responsible for developing and executing a ...

Ntiva

AI Delivery & Support Specialist

Mclean, VA · On-site +1

This is a remote position; however, team members should be willing and able to travel if the need ... Own intake, triage, and resolution of client support requests; manage service-level agreements ...

Ntiva

AI Delivery & Support Specialist

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Own intake, triage, and resolution of client support requests; manage service-level agreements ...

Sentara Healthcare

Billing Specialist II

Norfolk, VA · On-site +1

$18.50 - $25.25/hr

Billing Specialist II The AR Specialist II is responsible for managing the accounts receivable (AR ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara Health

Billing Specialist II

Norfolk, VA · Remote

$10K/mo

Billing Specialist II The AR Specialist II is responsible for managing the accounts receivable (AR ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Medix

Billing Specialist

Chesapeake, VA · On-site +1

$23/hr

Premium Billing Specialist Setting ... Remote or Hybrid (Local candidates: onsite at least 1 day/week) * Remote candidates considered in ...

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Remote Intake Specialist information

What is a remote intake specialist?

A Remote Intake Specialist is responsible for gathering and processing client or patient information for a company, typically in healthcare, legal, or customer service industries. They conduct initial screenings, verify details, and ensure accurate documentation. Working remotely, they communicate via phone, email, or online platforms to collect necessary data. Strong communication, attention to detail, and organizational skills are essential for this role.

What are the typical daily responsibilities of a remote intake specialist?

As a Remote Intake Specialist, your daily responsibilities often include reviewing inbound referrals or inquiries, collecting and verifying client or patient information, entering data into secure digital systems, and communicating with clients or colleagues via phone, email, or chat. You may also coordinate initial appointments, clarify documentation requirements, and follow up on incomplete records. Much of your work is self-directed, and you’ll frequently interact with other team members such as case managers, healthcare providers, or administrative staff. This collaborative, detail-oriented workflow helps ensure accurate and efficient onboarding of clients or patients into company services.

What are the key skills and qualifications needed to thrive in the remote intake specialist position, and why are they important?

To thrive as a Remote Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or higher education. Familiarity with CRM software, electronic health record (EHR) systems, and secure data entry platforms is commonly required. Excellent verbal and written communication, problem-solving, and the ability to work independently are valuable soft skills for this role. These abilities enable you to efficiently gather and process client or patient information while maintaining accuracy and professionalism in a remote work environment.

What are the most commonly searched types of Intake Specialist jobs in Virginia? The most popular types of Intake Specialist jobs in Virginia are:
What are popular job titles related to Remote Intake Specialist jobs in Virginia? For Remote Intake Specialist jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Intake Specialist jobs in Virginia look for? The top searched job categories for Remote Intake Specialist jobs in Virginia are:
What cities in Virginia are hiring for Remote Intake Specialist jobs? Cities in Virginia with the most Remote Intake Specialist job openings:
Remote Intake Specialist jobs near you
Infographic showing various Remote Intake Specialist job openings in Virginia as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, 5% Temporary, and 9% Contract. Highlights an 100% Remote job distribution.

Home Health Intake Lead

Home Recovery Home Aid

Richmond, VA • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Overview
We're looking for an Intake Lead for our growing Home Health business!
The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of referrals across multiple branch locations. This role serves as the primary resource for intake staff, referral sources, branch leaders, and clinical teams, helping to drive referral conversion, improve patient access, and ensure compliance with home health regulations and payer requirements.
The Intake Lead balances hands-on intake responsibilities with team leadership, workflow oversight, training, and performance monitoring. This position works closely with scheduling, clinical leadership, human resources, account executives and branch operations teams to support organizational growth and exceptional customer service.
Responsibilities
Intake Operations
  • Lead daily intake operations for multiple home health locations.
  • Monitor referral pipelines to ensure timely processing and conversion of referrals to admissions.
  • Review referrals for completeness, payer eligibility, service availability, and compliance requirements.
  • Coordinate with referral sources, physicians, hospitals, case managers, account executives and internal clinical teams to obtain necessary documentation.
  • Ensure referrals are processed accurately and within established service-level expectations.
  • Support intake staff during periods of high volume and assist with complex referral situations.
  • Ensure intake is staffed after hours and weekends for timely processing of referrals 7 days a week.

Team Leadership
  • Provide day-to-day guidance, coaching, and support to Intake Coordinators and Intake Specialists.
  • Assist with onboarding and training of new intake team members.
  • Monitor workloads and adjust assignments to maintain productivity and service levels.
  • Identify opportunities for process improvement and operational efficiency.
  • Participate in performance management activities, including feedback, coaching, and development planning.

Customer Service & Relationship Management
  • Promote a customer-focused culture that delivers exceptional service to patients, families, referral partners, and internal stakeholders.
  • Resolve escalated referral or intake concerns promptly and professionally.
  • Build collaborative relationships with branch leaders, clinical managers, and external referral sources.

Compliance & Quality
  • Ensure intake processes comply with Medicare, Medicaid, commercial payer, and accreditation requirements.
  • Maintain accurate documentation within the electronic medical record and related systems.
  • Monitor key performance indicators such as referral response time, conversion rates, admission timeliness, and intake accuracy.
  • Support audits and quality improvement initiatives as needed.

Reporting & Analytics
  • Track and report intake metrics, trends, and operational performance.
  • Identify barriers to referral conversion and recommend corrective actions.
  • Assist leadership in forecasting staffing and workflow needs based on referral volume.

Qualifications
Education
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.

Experience
  • Minimum of three years of healthcare intake, admissions, scheduling, or related operational experience.
  • Minimum of one year of leadership, supervisory, or lead experience preferred.
  • Home health, hospice, or post-acute care experience strongly preferred.
  • Experience working with Medicare, Medicaid, and commercial insurance verification processes preferred.

Knowledge, Skills & Abilities
  • Strong understanding of home health referral and admission processes.
  • Knowledge of payer authorization and insurance verification requirements.
  • Excellent organizational and prioritization skills.
  • Strong customer service and relationship-building abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with electronic medical records, scheduling systems, and Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Ability to analyze operational data and drive process improvements.

Physical Requirements
  • Ability to remain seated and work at a computer for extended periods.
  • Ability to communicate effectively by phone, video conference, and in person.
  • Ability to occasionally lift up to 15 pounds.

CareRing Health, LLC is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.

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