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Remote Inmate Call Monitoring Jobs in Itasca, IL

Addison Group

VOIP Lead Engineer - Chicago

Chicago, IL · Remote

$150K - $160K/yr

Lead VoIP / Unified Communications Engineer Chicago, IL - Onsite Base Salary: $150K-$160K No Remote ... The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911 ...

New

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

Above Lending

Loan Sales Representative

Chicago, IL · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

eFinancial

(Remote) Sr. Special Investigator

Des Plaines, IL · On-site +1

$91K - $118K/yr

In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Monitor and interpret regulatory changes, emerging fraud schemes, and industry trends, translating ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Itasca, IL

Remote Inmate Call Monitoring information

See Itasca, IL salary details

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$15

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inmate call monitoring in Itasca, IL is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $16.88 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What job categories do people searching Remote Inmate Call Monitoring jobs in Itasca, IL look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Itasca, IL are:

What cities near Itasca, IL are hiring for Remote Inmate Call Monitoring jobs?

Cities near Itasca, IL with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Itasca, IL as of August 2026, with employment types broken down into 81% Full Time, 9% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,431 per year, or $15.6 per hour.

VOIP Lead Engineer - Chicago

Addison Group

Chicago, IL • Remote

$150K - $160K/yr

Other

Posted 2 days ago

New

Job description

Lead VoIP / Unified Communications Engineer

Chicago, IL – Onsite

Base Salary: $150K–$160K

No Remote

No Sponsorship offered

I’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.

This is much more than a VoIP support role.

We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership.

The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.

What You'll Do:

  • Lead the design, implementation and support of enterprise voice infrastructure
  • Serve as the technical escalation point for complex VoIP and telecommunications issues
  • Support VoIP PBX, SIP trunking and Contact Center technologies
  • Lead complex voice and infrastructure projects
  • Mentor and provide technical direction to other engineers
  • Work closely with vendors and internal technology teams
  • Help establish technical standards and procedures
  • Monitor and improve voice infrastructure performance and reliability
  • Participate in the continued modernization of a large enterprise infrastructure environment

Ideal Background:

  • 5+ years of enterprise VoIP/voice engineering experience
  • Strong Avaya or comparable enterprise voice technology
  • VoIP PBX and SIP trunking expertise
  • Contact Center / Call Center experience
  • Strong understanding of networking and QoS
  • Experience supporting large, complex, mission-critical environments
  • Technical leadership or mentoring experience
  • Healthcare experience is helpful but not required
  • Cisco knowledge is highly desirable

The right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence.

This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.

Please message me directly if you'd like to learn more or know someone who could be a fit.

#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers