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Remote Inmate Call Monitoring Jobs in Chicago, IL

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

This position is responsible for coaching and mentoring staff, monitoring performance metrics ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Perry Health Inc

1099 MD/DO - 2026

Chicago, IL · Remote

$120/hr

Provide call-based care to members in Perry Health's Remote Patient Monitoring (RPM) program. * Deliver swift, empathic care to members and assess their clinical competencies. * Evaluate medical ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

In this role, you will provide remote technical support for customerreported hardware and software ... Utilize companyprovided tools to manage customer communications, update work orders, complete call ...

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How much do remote inmate call monitoring jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote inmate call monitoring in Chicago, IL is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Chicago, IL? The most popular types of Inmate Call Monitoring jobs in Chicago, IL are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Chicago, IL? For Remote Inmate Call Monitoring jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Chicago, IL look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Inmate Call Monitoring jobs? Cities near Chicago, IL with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Chicago, IL as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,312 per year, or $16.5 per hour.

Supervisor, Customer Experience

Allied

Chicago, IL • On-site, Remote

$60K - $88K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

POSITION SUMMARY
The Supervisor, Customer Experience, oversees a team of Customer Experience Specialists (CES) to ensure exceptional service delivery, efficient operations, and continuous improvement. This position is responsible for coaching and mentoring staff, monitoring performance metrics, resolving escalated issues, and implementing service strategies that align with company goals, performance guarantees and key performance indicators. The supervisor acts as a liaison between frontline associates and Contact Center leadership, fostering a positive work environment and driving customer satisfaction through effective leadership and process optimization.
ESSENTIAL FUNCTIONS
  • Lead, coach, motivate, and develop employees through one-on-one meetings, performance appraisals, and growth opportunities.
  • Empower employees to take ownership of tasks and contribute to team goals.
  • Provide clear expectations, training, and resources to support success.
  • Conduct regular team meetings and one-on-ones to foster communication and collaboration.
  • Ensure cross-training and continued development across the team.
  • Monitor and track employee performance, including productivity, quality, attendance, and schedule adherence.
  • Ensure team performance meets or exceeds departmental goals and quality standards.
  • Identify trends and recommend improvements to enhance operational efficiency and reduce executive complaints.
  • Maintain employee schedules, assignments, and training plans.
  • Meet deadlines and turnaround times set by leadership.
  • Partner with contact center leadership and HR to interview, select, and onboard new employees.
  • Collaborate with leadership to proactively address performance or workflow issues.
  • Participate in department/corporate meetings to support program development and service enhancements.
  • Demonstrate commitment to improving the customer experience and resolving service challenges.
  • Promote best practices and implement solutions to streamline workflows without compromising quality.
  • Provide regular performance summaries and insights to contact center leadership.
  • Manage departmental equipment inventory, including headsets, phones, and related tools, ensuring accurate tracking and availability to support daily call center operations.
  • Other duties as assigned.

EDUCATION
  • Bachelor's degree of equivalent work experience required

EXPERIENCE AND SKILLS
  • At least 3 years' experience in a Health Insurance and Customer Service call center environment required.
  • Must possess demonstrated supervisor potential (i.e. previous team lead role, project leader, etc,) is required.
  • Must be proficient in Microsoft Word and Excel programs and have the ability to easily learn other data systems.
  • Ability to read, analyze and interpret general plan benefits and guidelines.
  • Ability to write reports, business correspondence, and procedures.
  • Ability to effectively respond to questions from management, co-workers, members, providers, and clients.

POSITION COMPETENCIES
  • Accountability
  • Coaching and Feedback
  • Collaboration
  • Customer Focus
  • Decision Making
  • Execution Management
  • People Leadership

PHYSICAL DEMANDS
  • This is an office environment requiring extended sitting and computer work

WORK ENVIRONMENT
  • Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

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