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Remote Inmate Call Monitoring Jobs in Boston, MA

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Monitor workflow efficiency and continuously improve operational processes. Sales & Performance ... Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ...

Precision Monitoring LLC

Sales Representative

Boston, MA · Remote

$60K - $70K/yr

... remote monitoring and enterprise management solutions that drive better outcomes across the health ... Meet call quotas for active and prospective clients, including appointments and interviews.

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

ESPERION THERAPEUTICS INC

Territory Manager, Sales

Boston, MA · Remote

$85K - $145K/yr

  • Medical

  • Retirement

  • PTO

Esperion is a fully remote based company with a corporate headquarters located in Ann Arbor, MI ... Analyze local market trends, develop, execute and monitor performance and results to maximize the ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · On-site +1

$115K - $130K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Boston, MA

Remote Inmate Call Monitoring information

See Boston, MA salary details

$8

$17

$21

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inmate call monitoring in Boston, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Boston, MA? For Remote Inmate Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Inmate Call Monitoring jobs? Cities near Boston, MA with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Boston, MA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,186 per year, or $17.4 per hour.

CSR (Call Center) Manager

Endless Energy

Marlborough, MA • Remote

$16 - $20.75/hr

Full-time

Posted 8 days ago

Job description

Description

About Endless Energy

Endless Energy started with a desire to help people save money while saving the environment. Today, our vision has grown to encompass residential and commercial HVAC solutions, insulation, Mass Save Home Energy Assessments, and net-zero home construction throughout New England.


As a Mass Save Certified Contractor, we help homeowners improve comfort, reduce energy usage, and lower utility costs while taking advantage of valuable rebates and energy efficiency programs.


Our culture is built around integrity, innovation, accountability, and delivering an exceptional customer experience.


About the Role

Endless Energy is seeking an experienced Customer Care Advisor (CCA) Manager to lead our growing Customer Care team. This leadership role is responsible for driving lead conversion, maximizing appointment opportunities, improving customer experience, and developing a high-performing inside sales team.


This is more than a traditional call center management position. The ideal candidate is a proven leader who understands how to coach teams through metrics, optimize sales performance, analyze KPIs, and build efficient processes that directly contribute to company growth.


If you're passionate about developing people, improving performance, and using data to drive results, we'd love to meet you.


Key Responsibilities


Team Leadership:
  • Recruit, hire, onboard, train, coach, and develop Customer Care Advisors.
  • Conduct regular one-on-one coaching sessions and performance reviews.
  • Create a culture focused on accountability, continuous improvement, and customer satisfaction.
  • Review employee timecards and manage commission tracking for direct reports.
  • Develop future leaders through coaching and performance management.
Call Center Operations
  • Oversee the day-to-day operations of the Customer Care department.
  • Manage staffing schedules including weekdays, evenings, weekends, holidays, and vacation coverage.
  • Ensure appropriate staffing levels to maximize lead response times and protect marketing investments.
  • Monitor workflow efficiency and continuously improve operational processes.
Sales & Performance Management
  • Establish, monitor, and improve Key Performance Indicators (KPIs) including:
    • Lead conversion rates
    • Appointment booking rates
    • Outbound call activity
    • Contact rates
    • Customer satisfaction
    • Revenue generation
    • Productivity metrics
  • Create, analyze, and present performance reports to executive leadership.
  • Develop outbound calling campaigns that increase sales opportunities and company revenue.
  • Coach advisors on inside sales techniques to improve conversions and customer engagement.
Customer Experience
  • Ensure exceptional customer service throughout every customer interaction.
  • Resolve escalated customer concerns professionally and efficiently.
  • Monitor customer interactions through recorded calls to identify coaching opportunities and maintain quality standards.
  • Ensure complete, accurate, and timely customer documentation within ServiceTitan.
Operational Excellence
  • Review the ServiceTitan dispatch board daily to maximize appointment capacity and technician efficiency.
  • Monitor canceled and missed appointments to ensure timely rescheduling.
  • Identify workflow improvements that increase operational efficiency.
  • Collaborate with executive leadership on grassroots marketing initiatives including:
    • Event marketing
    • Community outreach
    • Field canvassing
    • Content development

Requirements

Required

  • Previous Call Center, Customer Care, BDC, or Customer Intake management experience.
  • Proven leadership experience managing customer service or inside sales teams.
  • Experience coaching employees using performance metrics and KPIs.
  • Strong understanding of sales funnels, conversion metrics, and customer lifecycle management.
  • Experience using ServiceTitan.
  • Experience working within the Nexstar Network methodology and coaching principles.
  • Strong analytical skills with the ability to interpret reports and make data-driven decisions.
  • Excellent verbal and written communication skills.
  • Exceptional organizational and time management abilities.
  • Ability to multitask while managing multiple priorities in a fast-paced environment.
  • Experience leading both in-office and remote employees.
  • Strong Microsoft Office and Google Workspace skills.
Preferred

Experience with the following platforms is highly preferred:

  • Chiirp
  • Broccoli
  • Vonage
  • ServiceTitan Reporting & Analytics
  • Lead generation platforms
  • CRM reporting tools
  • Call tracking and quality assurance software
  • Workforce management software

What Makes You Successful

Our ideal candidate is someone who:

  • Loves developing and coaching people.
  • Understands how to use KPIs to improve performance.
  • Thrives in a fast-paced, high-growth environment.
  • Can balance customer service with revenue generation.
  • Makes decisions using data rather than assumptions.
  • Builds positive team culture through accountability and recognition.
  • Continuously looks for opportunities to improve systems, processes, and customer experience.

Experience within the HVAC, plumbing, electrical, home services, or residential services industry is strongly preferred.


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