ZipRecruiter

Log In

2

Remote Inmate Call Monitoring Jobs in Boston, MA

Xantrion

IT Support Engineer (Remote - Boston)

MA · On-site +1

$60K - $65K/yr

The position requires accurate documentation, tracking, and monitoring to ensure a timely ... Provide front line phone coverage, and participate in various call center groups * Provide on-site ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

Puzzle Healthcare

Nurse Practitioner (NP)

Woburn, MA · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Walpole, MA · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Winchester, MA · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · On-site +1

$115K - $130K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · Remote

$69K - $89K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

You are the person customers meet during a proof-of-concept, the person on the call when something ... remote resolution is not possible * Serve as the technical escalation point between customers and ...

Tuesday Health

Software Developer

Boston, MA · Remote

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Help monitor service health, failure rates, and performance; participate in alert triage for ...

next page

Showing results 1-20

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Boston, MA

Remote Inmate Call Monitoring information

See Boston, MA salary details

$8

$17

$21

How much do remote inmate call monitoring jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote inmate call monitoring in Boston, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Boston, MA? For Remote Inmate Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Inmate Call Monitoring jobs? Cities near Boston, MA with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,186 per year, or $17.4 per hour.
Sign Language Interpreter - VRS - Part Time - Boston, Massachusetts

Sign Language Interpreter - VRS - Part Time - Boston, Massachusetts

Sorenson Communications

Woburn, MA • On-site, Remote

$25 - $60/hr

Part-time

Retirement

Posted 21 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

233rd of 454 rated business services

Job description

Salary Range: $25-$60 (depending on location, education, and certifications)

Location: Boston, MA

Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)

Benefits of interpreting with Sorenson:

  • Flexible Scheduling 
  • Premium shifts offered to boost hourly wage
  • Earn CEU’s
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US or Canada

A successful candidate will have:

  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate’s or bachelor’s degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years’ experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:

Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.

Responsibilities:

  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:

  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.

What Sorenson Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply