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Full Time Inmate Call Monitoring Jobs in Boston, MA

CPS Healthcare

Nurse Supervisor (F/T)

Boston, MA · On-site

Requirements Responsibilities: • Responsible for oversight of all aspects of inmate's/detainee ... A. • Monitor intake/ sick call/ chronic disease/ healthcare needs of inmates. • Monitor and ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$14.90 - $34.62/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

CleanHarbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

CleanHarbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

... days of full-time employment - Group 401K with company matching component - Opportunities for ... Monitor ongoing situations to update teams or clients as needed based on available information ...

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Full Time Inmate Call Monitoring information

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Boston, MA are:
Full Time Inmate Call Monitoring jobs near you
Correction Officer

Correction Officer

Middlesex Sheriff's Office

Billerica, MA • On-site

$68K/yr

Full-time

Posted 20 hours ago

Job description

The Middlesex Sheriff's Office (MSO) is seeking qualified professionals to work as a Correction Officers at the Middlesex Jail and House of Correction in Billerica, MA. This is a full-time, non-exempt position covered under a collective bargaining agreement.
DUTIES AND RESPONSIBILITIES:
The essential job duties and responsibilities of Correction Officers includes, but is not limited to, the following:
  • Maintaining custodial care and control of inmates/detainees by escorting or transporting them under restraint;
  • Patrolling facilities; making periodic rounds, head counts and security checks of buildings, grounds and inmate quarters;
  • Observing conduct and behavior of inmates/detainees, noting significant behavioral patterns, to prevent disturbances, violence, escapes or other crises such as suicides; notes and investigates suspicious inmate/detainee behavior, including the possibility of contraband, by searching individuals, vehicles, mail, packages, and inmate/detainee quarters;
  • Guarding and directing inmates during work assignments to maintain order and security in a correctional institution.
  • Developing working relationships with inmates/detainees by referring individuals to appropriate supportive services (e.g., medical, psychiatric, vocational, etc.) as needed to aid in rehabilitation and foster an atmosphere of cooperation between inmates/detainees and staff;
  • Preparing reports relative to fires, disturbances, accidents and security breaches;
  • Preparing evaluation reports on inmates/detainees;
  • Accounting for inmate whereabouts at all times, making entries into unit log of daily activities and reviewing daily activity reports;
  • Maintaining cleanliness and safety of work area;
  • Enforcing regulations pertaining to meals, recreation, shakedowns, showers, visits, key control, and inmate movement;
  • Performing related operational duties such as screening visitors, operating two-way radios, carrying and operating firearms, serving food to inmate;
  • Performing other related work as required.

WORKING CONDITIONS:
Correction Officers work in a correctional facility on a 24/7 basis and are required to work on varied shifts (7/3; 3/11; 11/7), weekends, nights, holiday and are subject to being forced to work over eight (8) hours depending on operational needs. Correction Officers may encounter verbal and physical abuse from offenders; interact with people who are under physical and/or emotional stress; stand and walk for prolonged periods of time; work alone in an isolated area; required to lift and carry heavy objects and; restrain inmates/detainees in accordance with policy. Correction Officers may also work under exposure to adverse weather conditions.
Individuals selected for the position of Correction Officer shall be cognizant of the confidential and sensitive nature of working in a law enforcement agency and must comply with all institutional rules regarding safety and security.
QUALIFICATIONS:
  • Twenty-one [21] years of age;
  • Graduated from high school or possess a GED equivalency certificate;
  • Active valid driver's license, good communication skills, and the ability to pass a required criminal background check, including a drug screening.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Salary: Starting annual base salary is $68,158.94 plus additional incentives, bonuses and employment benefits , including a $2,500 sign on bonus.
Interested candidates for the position of Correction Officer must register for the required written examination by submitting a written request to [email protected]. or call 781.960.2800.
For further information regarding the Correction Officer position, please visit www.middlesexsheriff.org and review the 'Employment' tab.

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