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Remote Inmate Call Monitoring Jobs in Boston, MA

Aprio

Director, Tariffs & Customs

Boston, MA · On-site +1

$130K - $320K/yr

Monitoring and advising stakeholders on legal trends, developing areas of the trade law, and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

BookBub

Content Marketer/Merchandiser

Cambridge, MA · On-site +1

$58K - $65K/yr

Plan, monitor, and manage curation processes to ensure team hits its goals * Write, edit, and ... Remote work flexibility Please note: for this role, we are only considering candidates who are ...

Kobie Marketing

AI Engineer

Boston, MA · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Kobie Marketing

AI Engineer

Boston, MA · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Akamai

Senior Product Manager (Technical)

Cambridge, MA · Remote

$139K - $250K/yr

... remote vendor support mechanisms for infrastructure access. * Developing comprehensive business ... Representing various user objectives while identifying enhancements for proactive monitoring ...

ASCENSUS

Senior Associate General Counsel

Newton, MA · Remote

$140/hr

Desire to work in a fast-paced and demanding enviro environment For all virtual remote positions ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

DeepHealth

Technical Services Engineer

Boston, MA · On-site +1

$90 - $110/hr

... monitor the support queue, triage incoming tickets, and assign them to the appropriate product or ... Working Environment Hybrid/Remote Physical Demands This position often requires sitting, standing ...

Cushman & Wakefield

Senior HR Generalist

Boston, MA · On-site +1

$75K - $96K/yr

This position will be remote, however must be located in Massachusetts, New York, or New Jersey ... area, including monitoring and auditing local EEO practices * Work with national and local ...

Aprio

Tax Administration Manager

Needham, MA · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Aprio

Tax Administration Manager

Boston, MA · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Showing results 21-40

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Boston, MA

Remote Inmate Call Monitoring information

See Boston, MA salary details

$8

$17

$21

How much do remote inmate call monitoring jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote inmate call monitoring in Boston, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Boston, MA? For Remote Inmate Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Inmate Call Monitoring jobs? Cities near Boston, MA with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,186 per year, or $17.4 per hour.
Operations & Client Care Manager

Operations & Client Care Manager

Prestige HealthCare

Norwood, MA • Remote

$28 - $35/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Operations & Client Care Manager

Job Type: Part-Time

Pay: $28.00–$35.00 per hour (based on experience)

Work Location: Primarily remote with local travel for client consultations and community outreach. This position is expected to transition to a hybrid/in-office role as the agency continues to grow.

About Prestige Healthcare

Prestige Healthcare is a non-medical home care agency committed to providing compassionate, dependable care that helps seniors and adults remain safe and independent in the comfort of their own homes.

We are seeking an experienced, organized, and compassionate Operations & Client Care Manager to oversee day-to-day agency operations while serving as the primary point of contact for clients, families, and caregivers.

This role is ideal for someone who enjoys building relationships, solving problems, working independently, and helping deliver exceptional client care.

Key Responsibilities

Client Care & Operations

  • Conduct consultations with prospective clients and their families.
  • Complete in-home client assessments and develop individualized care plans.
  • Serve as the primary point of contact for clients and families throughout services.
  • Respond promptly to client questions, concerns, and service requests.
  • Coordinate service changes and communicate updates with caregivers.
  • Monitor client satisfaction and proactively address concerns.
  • Maintain accurate client documentation and records.

Caregiver Relations

  • Serve as the primary point of contact for caregivers regarding day-to-day operational matters.
  • Respond to employee questions regarding assignments, schedules, company policies, and procedures.
  • Receive and coordinate employee call-offs and time-off requests.
  • Communicate staffing needs and operational updates with agency leadership.
  • Address caregiver concerns professionally and assist with conflict resolution.
  • Support a positive, accountable, and team-oriented work environment.

Recruitment & Onboarding

  • Review employment applications.
  • Conduct caregiver interviews.
  • Coordinate onboarding for newly hired employees.
  • Ensure employment documentation is completed and maintained.
  • Assist with maintaining employee personnel records.
  • Coordinate employee orientation and training requirements.

Business Development

  • Respond promptly to new client inquiries and referrals.
  • Follow up with prospective clients and families.
  • Represent Prestige Healthcare at networking events, community presentations, and outreach opportunities.
  • Build and maintain relationships with referral sources, healthcare professionals, senior centers, rehabilitation facilities, and community organizations.
  • Support agency growth through relationship-building and community engagement.

Administrative Responsibilities

  • Answer incoming phone calls and monitor agency email during scheduled work hours.
  • Maintain organized client and employee records.
  • Communicate regularly with agency leadership regarding operational updates.
  • Assist with additional administrative and operational duties as needed.

Qualifications

Required

  • Minimum of 2 years of experience in home care, healthcare, assisted living, medical office administration, healthcare operations, case management, or a related field.
  • Excellent verbal and written communication skills.
  • Strong organizational, multitasking, and time management skills.
  • Ability to work independently with minimal supervision.
  • Professional, compassionate, and customer-service oriented.
  • Proficiency with Microsoft Office and Google Workspace.
  • Valid driver's license and reliable transportation.
  • Ability to travel locally for consultations and community outreach.
  • Availability for occasional evenings and weekends as business needs require.

Preferred

  • Previous leadership or supervisory experience.
  • Experience interviewing and onboarding employees.
  • Experience coordinating caregiver schedules.
  • Experience using ADP or similar HR software.
  • Knowledge of non-medical home care operations.

Schedule

  • Part-time
  • Flexible schedule based on agency needs
  • Occasional evenings and weekends required for client consultations and operational needs

Benefits

  • Flexible work schedule
  • Mileage reimbursement for approved business travel
  • Professional growth and advancement opportunities
  • Opportunity to play a key leadership role within a growing healthcare organization
  • Supportive and collaborative work environment

Company Description

At Prestige HealthCare, our mission is to enhance patient well-being by connecting healthcare professionals with opportunities that support their growth. We are rooted in compassion, empathy, and enthusiasm, providing 24-hour care and timely responses to ensure that both professionals and patients receive the resources they need. Our unwavering commitment to integrity guarantees the highest quality of care, making us the trusted partner for families seeking reliable support and for professionals dedicated to their craft. We strive to be the premier choice for those in search of compassionate, dependable care.
Prestige Healthcare logo

About Prestige Healthcare

Sourced by ZipRecruiter

Prestige Healthcare is a prominent company based in Montvale, NJ, US that operates within the healthcare industry, providing extensive medical and care services to its clients. The company’s official website, prestigehcg.net, serves as a virtual platform where customers can access their broad range of services and get information about the company. While the detailed founding history of Prestige Healthcare is not readily available, their commitment to quality health care services and superior client satisfaction goes without saying. The company has made great strides within the healthcare industry and is a household name in New Jersey and beyond, marking notable milestones in their operations and service delivery.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Norwood, MA, US

Social media

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