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Remote Inmate Call Monitoring Jobs in Ohio (NOW HIRING)

Dawson

Contact Center Agent

Columbus, OH · Remote

$18/hr

Must Have Full Availability for Shifts Remote Contract - Start Date: July 2026 Why You'll Love This ... Complete call logs accurately and perform administrative tasks as assigned What We're Looking For ...

Gifthealth Inc

Workforce Scheduling Analyst

Columbus, OH · Remote

$63K - $74K/yr

Monitor and adjust schedules in real-time to optimize service level performance. * Develop and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.

CollisionRight

ADAS Service Analyst

Dublin, OH · Remote

$18 - $25/hr

Location: Remote, United States Pay: $18 - $25 per hour based on experience What You'll Do ... Ability to work remotely with adequate internet access and manage multiple PC monitors.

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Ohio? The most popular types of Inmate Call Monitoring jobs in Ohio are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Ohio? For Remote Inmate Call Monitoring jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Ohio look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Ohio are:
What cities in Ohio are hiring for Remote Inmate Call Monitoring jobs? Cities in Ohio with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Account Specialist - Cardio Partners - Remote

Account Specialist - Cardio Partners - Remote

Sarnova HC, LLC

Dublin, OH • On-site, Remote

$18.25 - $25/hr

Full-time

Retirement

Posted 7 days ago

Sarnova rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Summary:
As an Account Specialist you'll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. In this role, your duties and responsibilities include engaging with clients to discuss their current program status, any needs and how to meet them better as well as introducing them to new products or services as made available. To ensure success as an Account Specialist, you should have excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions. A highly performing Account Specialist will bring skills as a negotiator, problem solver, and thought leader to the table.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering courtesy and a friendly, helpful demeaner in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer.
Essential Duties and Responsibilities:
  • Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
  • Exercise independent judgment and discretion in developing and implementing client account strategies
  • Analyze client performance metrics and recommend solutions that drive business outcomes
  • Establish, monitor, and adjust client targets to meet contractual and company goals
  • Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities
  • Engage, train, and consult with clients on effective use of the software to achieve desired results
  • Lead Quarterly Business Reviews and strategic planning sessions with clients
  • Identify opportunities for growth, expansion, and improved service delivery across accounts
  • Collaborate with senior management to influence service offerings and operational improvements
  • Take a leading role in client presentations, proposals, and contract renewals
  • Monitor market trends and customer insights to inform strategic recommendations
  • Promote new services and products in alignment with business objectives
  • Provide reports and insights on account performance and client health
  • Live the values of Sarnova
  • Additional job duties as assigned

Skills/Experience Required:
  • Education: Bachelor's Degree in Business Management, Business science or a related field strongly preferred; High School Diploma or equivalent required
  • Minimum of 2-3 years' experience managing and supporting customer accounts
  • Able to work in a fast-paced environment with changing client needs and demands
  • Successful and positive experience working in a remote environment preferred
  • Knowledge of customer service software, reporting and CRM systems
  • Strong organizational skills; ability to manage multiple client accounts and tasks
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  • Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O)
  • Decisive thinking and leadership abilities
  • Excellent interpersonal and client-relations skills
  • Negotiation, conflict resolution, and presentation skills
  • Dynamic and creative problem-solving abilities
  • A strong client-focused mindset
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:
  • Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
  • Reach with hands and arms
  • Talk and hear
  • See and be able to read, write, and interpret text
  • Employee may use computer, phone, copier and other office equipment in the course of a day
  • Occasionally lift and move objects weighing up to 10 pounds
  • Employee may be required to travel for business purposes
  • Ability to secure confidential information
  • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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