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Remote Inmate Call Monitoring Jobs in Massachusetts

Aprio

Tax Administration Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Polar Design

Interactive Producer

Boston, MA · On-site +1

$163K/yr

Monitoring project progress and managing contract and remote staff work to ensure on-time project ... call for attractive design and clear communication, you'll have the opportunity to apply your ...

Great Gray

Sales Academy Manager

Boston, MA · On-site +1

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote. Visa ... Monitor and drive performance against KPIs including call volume, meetings scheduled, and pipeline ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Massachusetts

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts?

The most popular types of Inmate Call Monitoring jobs in Massachusetts are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Massachusetts?

For Remote Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Inmate Call Monitoring jobs?

Cities in Massachusetts with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you

Tax Administration Manager

Aprio

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Tax Operations team and you will help clients maximize their opportunities.  Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Tax Administration Manager to join their dynamic team. 
Responsibilities:
  • Lead, support and coach tax administrator team
  • Standardize administrative operations to ensure consistency across Tax practice
  • Provide day-to-day guidance on workflow, deadlines, prioritization, and partner support expectations
  • Troubleshoot, address and resolve escalated issues
  • Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and implement coverage solutions
  • Onboard administrative new hires in coordination with HR, Tax Operations, and local leadership,
  • Build and deliver ongoing training sessions and refreshers
  • Work with Tax partners  and leaders to align administrative support
  • Prepare performance review documentation and feedback summaries alongside partners and leaders
  • Mentor tax administrators to work together on goals, development plans, and performance improvement needs.
  • Integrate administrators from newly merged offices, including onboarding into firm systems and workflows, data transition support, and assessment of training/readiness gaps.
  • Travel to firm offices as needed to support onboarding, training, integration, and operational alignment
  • Drive process improvement by identifying inefficiencies and opportunities to enhance administrative workflows
  • Document best practices, procedures, and scalable processes.
  • Collaborate with Tax Operations leadership on centralized support models, standardization initiatives, and firmwide operational excellence efforts.
Qualifications:
  • Extensive experience in tax administration or professional services operation
  • Strong understanding of tax workflows, deadlines, and administrative support models
  • Proven ability to lead, coach, and support teams across multiple locations
  • Excellent written and verbal communication skills; able to produce concise, essential updates for broad audiences
  • Comfortable navigating change, growth, and complex organizational structures
  • Strong process design, continuous improvement, and automation mindset.
  • Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.
  • Ability to multitask and prioritize tasks effectively
  • Discretion and confidentiality when handling sensitive information
  • Detail-oriented with a commitment to accuracy
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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