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Hourly Inmate Call Monitoring Jobs in Massachusetts

O'Reilly Auto Parts

Store Manager - Hourly

Falmouth, MA · On-site

$24.48 - $29.91/hr

Communicate with and coordinate sales call efforts with the Territory Sales Manager. Responsible ... Monitor non-competitive price overrides and price matches to ensure policy compliance, overall ...

CPS Healthcare

Nurse Supervisor (F/T)

Boston, MA · On-site

Requirements Responsibilities: • Responsible for oversight of all aspects of inmate's/detainee ... A. • Monitor intake/ sick call/ chronic disease/ healthcare needs of inmates. • Monitor and ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts? The most popular types of Inmate Call Monitoring jobs in Massachusetts are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Massachusetts? For Hourly Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Massachusetts look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Massachusetts are:
What cities in Massachusetts are hiring for Hourly Inmate Call Monitoring jobs? Cities in Massachusetts with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Massachusetts as of July 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 100% In-person job distribution.
Call Center Representative/Dispatcher

Call Center Representative/Dispatcher

Landry Mechanical

Millbury, MA • On-site

$15.25 - $19/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Who We Are
We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. You've likely seen our trucks and our ads, but what you may not know is what it's like to be part of our team.
Our success starts in the office. Our Call Center Representatives and Dispatchers are the first voice our customers hear and the heartbeat of our daily operations. When you join our team, you're not just answering phones, you're building trust, creating exceptional customer experiences, and ensuring our technicians are set up for success.
People often come to us looking for a job. They stay because they find a fulfilling career, opportunities to grow, and a team that values their contributions every single day.
The Role: Call Center Representative / Dispatcher
As a key member of our Customer Service & Dispatch Team, you will:
  • Answer inbound customer calls with professionalism and empathy
  • Schedule service appointments efficiently and accurately
  • Dispatch technicians using ServiceTitan software
  • Communicate clearly with field technicians throughout the day
  • Resolve customer concerns and provide updates
  • Maintain detailed and accurate customer records
  • Work collaboratively with the team to ensure smooth daily operations

This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering outstanding customer service.
Why Choose Landry?
  • Competitive Pay - Strong hourly wage plus performance bonuses
  • Medical Insurance - We contribute toward health, dental, and vision premiums for you and your family
  • Work-Life Balance - PTO plus one floating PTO day per year
  • 401(k) Plan with 4% Match
  • Modern Technology - Laptop and monitor fully integrated ServiceTitan software
  • State-of-the-Art 14,000 sq. ft. Facility
  • Paid Training - Nexstar training, leadership development, and in-house professional growth programs

We are one of the fastest-growing home service companies in the area. As a privately owned, family-operated business, we are committed to exceptional customer service and creating an outstanding workplace culture.
What We Offer You
  • Stability with a growing, established company
  • Competitive hourly pay with bonus opportunities
  • Clear opportunities for advancement
  • Ongoing training and professional development
  • Team-building events (baseball games, bowling, team breakfasts, and more)
  • A culture of continuous improvement and cutting-edge technology
  • Pride in working for a company that serves and supports the local community
    If you are organized, customer-focused, and ready to grow your career with a company that values your contribution, we'd love to meet you.
    Join Landry Mechanical - where great careers begin at the front line.

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