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Hourly Inmate Call Monitoring Jobs in Massachusetts

Cardis Furniture

Be Seen First

Call Center - Customer Service Representative

Swansea, MA · On-site

$19 - $20/hr

Pay: $19.00-$20.00 Hourly Schedule: Tuesday thru Saturday 10am-6:30pm Please visit our Career ... Order parts and monitor parts orders with factories. * Review weekly open service calls report ...

O'Reilly Auto Parts

Store Manager - Hourly

Falmouth, MA

$24.48 - $29.91/hr

Communicate with and coordinate sales call efforts with the Territory Sales Manager. Responsible ... Monitor non-competitive price overrides and price matches to ensure policy compliance, overall ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts?

The most popular types of Inmate Call Monitoring jobs in Massachusetts are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Massachusetts?

For Hourly Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Massachusetts with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Call Center Supervisor

Harbor-Health-Services,-Inc.

Boston, MA • On-site

$56.89 - $85.38/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Supervisor

FT 40 HRS Geiger Gibson Community Health Center, Dorchester, MA, US

3 days ago Requisition ID: 2538

Salary Range: $56,888.00 To $85,383.00 Annually

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an talented Call Center Supervisor to join our team!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Call Center Supervisor is responsible for supporting the operations of the Harbor Health consolidated Call Center. Hours will be on site at our health center located in Dorchester.

Responsibilities:
  • Ensures efficient and effective day to day operations of the Call Center.
  • Participates in the planning, coordinating and/or supervising of all Call Center functions.
  • Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for call answering and appointment making functions.
  • Ensures all related processes are functioning properly including transferring calls; effectively solving problems and troubleshooting issues
  • Assists in the implementation and monitoring of the new initiatives.
  • Monitors daily call volumes, running daily and weekly performance reports.
  • Responsible for the hiring, direct supervision and management of Call Center staff.
  • Provides orientation and training and on-going education for all Call Center staff.
  • Provides coaching on quality control evaluations.
  • Trains and prepares Call Center Agents to respond to patient questions and complaints and troubleshoots problems with services offered as needed.
  • Ensures agents understand and comply with all call center objectives, performance standards, and policies.
  • Answers agent and other Harbor Health staff questions and inquiries regarding best practices, difficult calls or investigations.
  • Identifies operational issues and suggests possible improvements.
  • Monitors and evaluates agent performance, provides learning and/or coaching opportunities, and takes corrective action, if necessary.
  • Prepares reports and analyzes data to assist management as they determine call center goals.
  • Works with Director of Patient Access or designee to support call center operations and performance; conducts interviews and hires candidates.
  • Approves time cards for Call Center Agents each pay period in a timely manner.
Requirements:
  • High School Diploma/GED
  • 1 or more years of experience in the management of a Call Center
  • 1 year of experience directly supervising staff
  • Computer Literate with Intermediate skills in Excel, Word and Outlook and Teams, EPIC/OCHIN experience preferred
  • Excellent verbal and written communications skills and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday through Friday 8:30 AM - 5:00 PM.

Full Time 40 hours weekly

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