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Hourly Inmate Call Monitoring Jobs in Massachusetts

Nurse Supervisor (F/T)

North Dartmouth, MA · On-site

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Requirements Responsibilities: • Responsible for oversight of all aspects of inmate's/detainee ... A. • Monitor intake/ sick call/ chronic disease/ healthcare needs of inmates. • Monitor and ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts?

The most popular types of Inmate Call Monitoring jobs in Massachusetts are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Massachusetts?

For Hourly Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Massachusetts with the most Hourly Inmate Call Monitoring job openings:

Infographic showing various Hourly Inmate Call Monitoring job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Cardiac Monitor Tech/PCT, Part-Time, 24 hour, Nights

Baystate Health

Greenfield, MA • On-site

$18 - $23.25/hr

Part-time

Re-posted 2 days ago


Baystate Health rating

6.3

Company rating: 6.3 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers


Job description

Summary:
A dual position that is expected to function in CNA or Monitor Tech role depending on unit needs. If assigned to the Monitor Tech role will have no other responsibilities except those explained below in requirements 1-3 and 8-10.
Responsibilities include direct patient care; assisting with activities of daily living; working collaboratively with the multidisciplinary team to meet patient needs. In the Monitor Tech role, the responsibilities include initiating and discontinuing the monitor equipment upon admission, discharge, and transfer; high-level surveillance of cardiac monitors; analyzing of rhythms and notification of changes to RN; placement of rhythm strips in patient's medical record.
Must demonstrate the organizations operating principles of communication, respect, integrity, trust, & collaboration.
Job Responsibilities:
1) Initiates and discontinues monitor equipment on admission, discharge, and transfer. Assigns monitor to the patient upon admission and enters patients information into telemetry system. Maintains log of the location of all monitors each shift. Cleans monitors when discontinued. Discontinues patient in the system when telemetry is discontinued.
2) High-level surveillance of cardiac monitors. Monitors all telemetry patient's rhythms on inpatient units. Individualizes patient alarms and ensures all alarms are active. Analyzes rhythms and reports changes immediately to the RN. Prints patient strips, documents rhythm on the printout, and places strip in patient's chart.
3) Must have completed Baystate Health's dysrhythmia course before completion of orientation. Maintains American Heart Association Basic Life Support (BLS) for Health Care Providers.
4) Maintains patient safety as the number one priority. Promptly responds to all patient call bells and fall alarms. Ensures appropriate interventions are in place to prevent patient falls. Participates in bedside reports to ensure falls interventions are in place and communicate necessary information needed to care for patients.
5) Monitors basic physiological parameters. Takes and records routine vital signs in the patient's electronic medical records. Obtains and documents weights, documents I & O obtains and reports patient's blood glucose as ordered. Consistently reports any significant deviations in vital signs or other patient findings immediately. Accurately labels and sends specimens of urine, feces, and sputum to the lab.
6) Establishes and maintains therapeutic and collaborative relationships with members of the health care team. Communicates effectively with team and patients. Interacts with patients in a respectful and informative manner. Communicates information related to patient care to the team. Communicates an attitude of positive patient-focused interactions at all times.
7) Is knowledgeable of and initiates emergency procedures and responds effectively in emergencies.
8) Participates in unit and educational progress to develop/refine skills.
9) Attends unit staff meetings as required.
10) Adheres to Baystate Franklin Medical Center's Established Work Expectations.
Required Work Experience:
1) none listed
Preferred Work Experience:
1) Prior experience as a monitor tech or CNA in a hospital setting
Skills and Competencies:
1) Consistently positive performance appraisals in key areas of function and interpersonal skills
Education:
Non-Graduate (Required)
Certifications:
Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $20.68 - $24.12
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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