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Remote Inmate Call Monitoring Jobs in Massachusetts

Xantrion

IT Support Engineer (Remote - Boston)

MA · On-site +1

$60K - $65K/yr

The position requires accurate documentation, tracking, and monitoring to ensure a timely ... Provide front line phone coverage, and participate in various call center groups * Provide on-site ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

Puzzle Healthcare

Nurse Practitioner (NP)

Woburn, MA · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Walpole, MA · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Winchester, MA · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · On-site +1

$115K - $130K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · Remote

$69K - $89K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts? The most popular types of Inmate Call Monitoring jobs in Massachusetts are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Massachusetts? For Remote Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Massachusetts look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Inmate Call Monitoring jobs? Cities in Massachusetts with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Lifeline Supervisor (MUST RESIDE IN MA)

Lifeline Supervisor (MUST RESIDE IN MA)

Family Services of the Merrimack Valley

Lawrence, MA • On-site, Remote

Part-time

Posted 8 days ago

Job description

Job Type
Part-time
Description
Position Description
Lifeline Supervisor
Job Title: Lifeline Supervisor
Department: Suicide & Crisis Lifeline
Reports to: Lifeline Direct Services Manager
Hours: Part-Time, Multiple Shift Available
Schedule A:
Monday - Friday 10:45pm-2:45am
Schedule B:
Saturday & Sunday 6:45am-2:45pm
A. Overview
The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley's (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.
B. Duties and Responsibilities
  • Supervise a team of Call Takers, ensuring each member receives regular performance appraisals, is adhering to policies, protocols, quality standards, and best practices, and participates in ongoing training and professional development.
  • Conduct call monitoring on each shift for quality assurance and performance improvement.
  • Ensure safety assessment questions are asked on all interactions and imminent risk assessments are conducted as indicated.
  • Provide support and guidance to Lifeline staff, including assistance responding to moderate and high-risk calls, connecting callers to additional resources including emergency services as needed, de-escalating crisis situations, and debriefing with staff after difficult calls.
  • Assure smooth operations of the Lifeline during each shift, including proper functioning of technology, staffing, and call flow.
  • Conduct call monitoring to ensure Call Takers are providing quality support, compassionate care, maintaining safety standards, and adhering to policies and procedures.
  • Provide immediate feedback to Call Takers on performance, documenting concerns and strategizing with Lifeline Management Team to improve quality.
  • Conduct follow up calls as needed to individuals who have called the Lifeline to check for safety and provide additional support and resources.
  • Assist Lifeline staff in answering incoming calls as needed, providing emotional support, information and referrals to callers who may be in emotional crisis and contemplating self-harm or suicide.
  • Communicate frequently with other Lifeline staff (Lifeline Management Team) regarding operations, call taker performance, and overall quality.
  • Assist in training new Lifeline staff by providing mentoring and coaching.
  • Participate in weekly to monthly team meetings to discuss shared experiences as call takers, debrief on calls, receive professional development, and participate in a learning community.
  • Adhere to all Family Services policies, procedures, best practices, and those in accordance with our accreditation through the International Council for Helplines, National Suicide Prevention Lifeline, and the Department of Public Health.
  • Other responsibilities as assigned.

C. Qualifications
  • Minimum of a bachelor's degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
  • One year's experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
  • Proficient with technology, including computer and internet skills, smartphones and databases.
  • Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
  • Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
  • Highly motivated, energetic, resilient and target driven to produce desired results.
  • Ability to work independently while exercising good judgment.
  • Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
  • Desire to help others, display compassion, and maintain confidentiality required.
  • Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
  • Understanding of the contractual obligations of the Lifeline.

D. Level of Supervision / Reports to:
  • Reports to and is supervised by the Lifeline Direct Services Manager

E. Status:
  • Non-Exempt

Requirements
Minimum of a bachelor's degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field. • One year's experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted) • Proficient with technology, including computer and internet skills, smartphones and databases. • Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers. • Maintain composure in high stress situations and respond calmly and appropriately in crisis situations. • Highly motivated, energetic, resilient and target driven to produce desired results. • Ability to work independently while exercising good judgment. • Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment • Desire to help others, display compassion, and maintain confidentiality required. • Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements • Understanding of the contractual obligations of the Lifeline.
ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY
Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.
COMPENSATION AND BENEFITS
  • This is a part time, non-exempt position with a pay range $23..50-$26.00 per hour, commensurate upon experience.
  • An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

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