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Remote Inmate Call Monitoring Jobs in Massachusetts

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

You are the person customers meet during a proof-of-concept, the person on the call when something ... remote resolution is not possible * Serve as the technical escalation point between customers and ...

Tuesday Health

Software Developer

Boston, MA · Remote

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Help monitor service health, failure rates, and performance; participate in alert triage for ...

Aprio

Director, Tariffs & Customs

Boston, MA · On-site +1

$130K - $320K/yr

Monitoring and advising stakeholders on legal trends, developing areas of the trade law, and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

BookBub

Content Marketer/Merchandiser

Cambridge, MA · On-site +1

$58K - $65K/yr

Plan, monitor, and manage curation processes to ensure team hits its goals * Write, edit, and ... Remote work flexibility Please note: for this role, we are only considering candidates who are ...

Kobie Marketing

AI Engineer

Boston, MA · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Akamai

Senior Product Manager (Technical)

Cambridge, MA · Remote

$139K - $250K/yr

... remote vendor support mechanisms for infrastructure access. * Developing comprehensive business ... Representing various user objectives while identifying enhancements for proactive monitoring ...

ASCENSUS

Senior Associate General Counsel

Newton, MA · Remote

$140/hr

Desire to work in a fast-paced and demanding enviro environment For all virtual remote positions ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Aprio

Tax Administration Manager

Boston, MA · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Aprio

Tax Administration Manager

Needham, MA · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

DeepHealth

Technical Services Engineer

Boston, MA · On-site +1

$90 - $110/hr

... monitor the support queue, triage incoming tickets, and assign them to the appropriate product or ... Working Environment Hybrid/Remote Physical Demands This position often requires sitting, standing ...

Cushman & Wakefield

Senior HR Generalist

Boston, MA · On-site +1

$75K - $96K/yr

This position will be remote, however must be located in Massachusetts, New York, or New Jersey ... area, including monitoring and auditing local EEO practices * Work with national and local ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Massachusetts

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts? The most popular types of Inmate Call Monitoring jobs in Massachusetts are:
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What job categories do people searching Remote Inmate Call Monitoring jobs in Massachusetts look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Inmate Call Monitoring jobs? Cities in Massachusetts with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Senior Solutions Engineer

Senior Solutions Engineer

INFINIDAT

Waltham, MA • On-site, Remote

$60.25 - $77.75/hr

Full-time

Posted 26 days ago

Job description

Description
At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations.
This role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship.
The role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience.
Responsibilities
Customer Lifecycle
  • Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions
  • Own customer onboarding and initial installation across the portfolio
  • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
  • Serve as the technical escalation point between customers and the engineering team

Quality and Lab Operations
  • Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing
  • Execute and maintain the acceptance test matrix for each release across all supported platforms
  • Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering
  • Validate release candidates against acceptance criteria before promotion to stable

Process and Operations
  • Maintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues
  • Document lab procedures, known issues, and workarounds
  • Contribute to release notes and customer-facing documentation

Requirements
  • At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor
  • Enterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI
  • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V
  • Ability to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong
  • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource
  • Experience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaboration

Preferred
  • Direct Infinidat InfiniBox experience (as a customer, partner, or employee)
  • Experience with Ansible or infrastructure automation tools in a customer-facing context
  • Podman or container deployment and operational experience
  • Familiarity with Jira or similar issue tracking for triage workflows
  • Experience operating in environments with Infinimetrics or comparable performance monitoring platforms

About infinidat
Infinidat's enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat's acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an ex See best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only did Infinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!

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