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Remote Call Center Agent Jobs in Massachusetts (NOW HIRING)

Cprvision

Customer Support Specialist

Worcester, MA · On-site +1

$18 - $24.25/hr

... industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift ... Preferred Qualifications:*** 4+ years of insurance experience (insurance agent license a plus ...

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How much do remote call center agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote call center agent in Massachusetts is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.
More about Remote Call Center Agent jobs
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What are popular job titles related to Remote Call Center Agent jobs in Massachusetts? For Remote Call Center Agent jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Massachusetts look for? The top searched job categories for Remote Call Center Agent jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Call Center Agent jobs? Cities in Massachusetts with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Massachusetts as of May 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $39,109 per year, or $18.8 per hour.

Call Center Agent New England States Only

Energy Choice California

Arlington, MA • Remote

$19/hr

Full-time

Posted 6 days ago

Job description

Job Type: Full Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $18.00 to $19.00 Hourly

Company Information:

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.


Job Duties / Responsibilities / Essential Functions:
· Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries.
· Provide white-glove premier customer service using strong written and verbal communication
· Be proficient in understanding and articulating the nuances of the assigned CPA Programs, and develop an understanding of billing and customer service complexities
· Ensure that all required contractual and Service Level Agreements are met
· Ensure program and billing knowledge of assigned CPA is continually up-to-date, and provide expertise to customers and internal colleagues as requested
· Work to consistently improve by implementing feedback from regular coaching sessions
· Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly
· Assist the client with urgency, ensure accurate processes are followed, and provide feedback
· Practice high ethical standards; be accountable for data security, time, communication, and statistics
· Maintain effective working relationships with coworkers, clients, customers, and utilities
· May be asked to handle Spanish Bilingual Calls

Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts

Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)


Salary & Operations
· This position is at an hourly rate, starting at a training rate of $18.00 per hour and then at a Tier 2 rate of $19.00 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Eastern time, Monday-Friday. Agents will be full-time with a 5-day work week currently; hours are subject to change as per business needs. Note that training attendance is mandatory.
· Agents will work from home. Work from home agents must reside in either New Hampshire, Massachusetts or New England.
· Applicants must have a laptop or desktop (Windows 11, i5 CPU or equivalent, 8 GB RAM, broadband internet (200 Mbps up/down). Note that good internet access is mandatory. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Apple Safari 11, and Internet Explorer 11.