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Hourly Inmate Call Monitoring Jobs in Massachusetts

Beth Israel Lahey Health

24/D RN - Endoscopy

Plymouth, MA · On-site

$37.14 - $82.22/hr

... with Call. Minimum Requirements: Current MA RN license, Telemetry certified, Recent in-room ... The pay range listed for this position is the base hourly wage range the organization reasonably ...

Mount Auburn Hospital

CT Scan Technologist

Cambridge, MA · On-site

$48 - $71.33/hr

Starts and monitors intravenous lines. f. Develops and critiques film. g. Logs reactions to ... Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium ...

Mass General Brigham

RN, Cath Lab - MGH

Boston, MA · On-site

$41.72 - $105.65/hr

... monitor patients throughout recovery to ensure safe, high-quality care. The ideal candidate is a ... The expected call response time is 30 minutes for our four person call team. The average call ...

Massgeneralbrigham

RN, Cath Lab - MGH

Boston, MA · On-site

$41.72 - $105.65/hr

Monitor, record, and report symptoms or changes in patients' conditions. Consult and coordinate ... The expected call response time is 30 minutes for our four person call team. The average call ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts?

The most popular types of Inmate Call Monitoring jobs in Massachusetts are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Massachusetts?

For Hourly Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Massachusetts with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

BIDMC Unit Coordinator Cardiovascular- Full Time 40 hrs

Beth Israel Deaconess Medical Center

Boston, MA • On-site

$20.50 - $27.59/hr

Full-time

Posted 19 days ago

Key responsibilities

  • Facilitates patient flow through the unit and coordinates admissions, discharges, and transfers.

  • Answers patient call lights, greets and directs patients, families, visitors, and staff, providing non-clinical information as requested.

  • Utilizes information systems to support unit operations, resolves IS issues, and maintains equipment logs.

Beth Israel Deaconess Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

345th of 1,065 rated hospitals

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction.<br><br>

Job Description:

Essential Responsibilities:
  1. Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.
  2. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
  3. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.
  4. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.
  5. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.
Required Qualifications:
  1. High School diploma or GED required. Associate's degree preferred.
  2. 0-1 years related work experience required.
  3. Prior customer service experience.
  4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
  1. Previous administrative experience in a healthcare setting.
Competencies:
  1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

What Beth Israel Deaconess Medical Center employees say

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Benefits

Hours and flexibility

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About Beth Israel Deaconess Medical Center

Sourced by ZipRecruiter

Beth Israel Deaconess Medical Center (BIDMC) is an academic medical center located in the heart of Boston. We are a teaching affiliate of Harvard Medical School. Our passion is caring for our patients like they are family, finding new cures, using the finest and the latest technologies, and teaching and inspiring caregivers of tomorrow. We put people at the center of everything we do, because we believe in medicine that puts people first.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Boston, MA, US

Year founded

1916

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