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Hourly Inmate Call Monitoring Jobs in Massachusetts

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What are the most commonly searched types of Inmate Call Monitoring jobs in Massachusetts?

The most popular types of Inmate Call Monitoring jobs in Massachusetts are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Massachusetts?

For Hourly Inmate Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Massachusetts with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Patient Care Associate - Med/Surg and Intermediate Care (36 Hours Rotating)

Mount Auburn Hospital

Cambridge, MA • On-site

$20 - $26.92/hr

Full-time

Re-posted 8 days ago

Mount Auburn Hospital rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

826th of 1,059 rated hospitals

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Patient Care Associates deliver compassionate, patient-centered care by assisting with daily living activities, monitoring and documenting clinical information, performing basic clinical procedures, and supporting healthcare teams in providing safe, efficient care. Actively contributes to a positive patient experience through responsive communication, participation in care rounds and educational programs, maintenance of required certifications and competencies, and a commitment to high-quality, collaborative care.

Job Description:

Primary Responsibilities

1. Assists with activities of daily living such as hygiene, nutrition, elimination, mobility, comfort, and safety.

2. Monitors and documents vital signs, patient weights, intake/output, and other data.

3. Completes patient treatments as directed, and assists healthcare professionals with more complex treatments.

4. Performs phlebotomy and EKG's, applies Holter monitors, and performs glucometry. Collects and labels specimens.

5. Answers patient call lights and ensures resolution of patient issues.

6. Transports discharged patients.

7. Participates in patient care rounds.

8. Provides one-to-one observation of patients as needed.

9. Participates in conferences and educational programs as appropriate.

10. Maintain BCLS certification and attend annual Safety Education Fair

11. Maintain unit competencies.

Required Qualifications

1. High school graduate or equivalent.

2. Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software.

3. Good oral communication skills to ensure the accurate transfer of information, and strong interpersonal skills to facilitate courteous interaction with patients, visitors, and other hospital staff members.

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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